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Wendy's

3.7
(1261 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
15130 Aldine Westfield Road, Houston, TX
77032, United States

Hours

Reviews

3.7
1,261 reviews
5 stars
552
4 stars
258
3 stars
174
2 stars
67
1 star
210

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness from staff and lack of attention to orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Several customers complained about cold or stale food, with some mentioning that items appeared to be old or improperly prepared.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and noted positive experiences with food quality and service.

Cleanliness and Atmosphere

A few reviews mentioned cleanliness and a comfortable dining area, but others reported unsanitary conditions and a chaotic atmosphere.
  • BC
    Brandi Caroline
    Feb 17, 2026
    1.0
    1:10 pm I didn’t get a chance to order. I walked in and stood by the register to order I only had cash. Multiple workers walked passed me and not one acknowledged me. I ask the lady in front of me who proceed to grab receipts by the register can I order still ignored me. Manager came to talk to the worker and it’s a line by this point and no one acknowledged any of the customers. So I walked out . Do better
  • TC
    T CPoor
    Feb 7, 2026
    2.0
    I should have heeded the warning to check your order before leaving. I asked for unsweet tea three times and was still given sweet tea. I was able to correct that before leaving, but I didn't check the sandwich. Paid for an Asiago chicken club, received a regular chicken sandwich. No bacon, no ranch. They were not busy at the time.
  • KH
    Kamryon Hayward
    Jan 10, 2026
    1.0
    Absolutely terrible experience. The employees were extremely rude and acted like customers were an inconvenience. No greeting, no manners, just attitude. When my order was wrong and I politely pointed it out, the manager was even worse—dismissive, unprofessional, and clearly didn’t care at all. The staff stood around talking instead of helping, and the place felt disorganized and poorly run. This location is a mess from top to bottom. If this is the kind of behavior management allows, it explains a lot. I will never return and wouldn’t recommend this Wendy’s to anyone.
  • MM
    Manuel Diaz (Manny)
    Nov 17, 2025
    1.0
    I came to get some food, order through drive through, when I got home to my surprise the main part of the meal was missing I just got fries, no receipt nothing. Poor service
  • AL
    Athena Lopez
    Nov 11, 2025
    5.0
    Each time I come the window workers are so nice. Always smiling. Drive through goes nicely. Food is good. I've only had them forget my pecans for my apple pecan salad 😄 but I was already returned to work before noticing.

Frequently Asked Questions About Wendy's

Is 037 Aldine Westfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through service at this Wendy’s location?

The drive-through is open 24 hours a day, every day of the week at this Wendy’s in Houston, TX.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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