At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported poor service, including rudeness from staff and lack of attention to orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Several customers complained about cold or stale food, with some mentioning that items appeared to be old or improperly prepared.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and noted positive experiences with food quality and service.
Cleanliness and Atmosphere
A few reviews mentioned cleanliness and a comfortable dining area, but others reported unsanitary conditions and a chaotic atmosphere.
BC
Brandi Caroline
Feb 17, 2026
1.0
1:10 pm I didn’t get a chance to order. I walked in and stood by the register to order I only had cash. Multiple workers walked passed me and not one acknowledged me. I ask the lady in front of me who proceed to grab receipts by the register can I order still ignored me. Manager came to talk to the worker and it’s a line by this point and no one acknowledged any of the customers. So I walked out . Do better
TC
T CPoor
Feb 7, 2026
2.0
I should have heeded the warning to check your order before leaving. I asked for unsweet tea three times and was still given sweet tea. I was able to correct that before leaving, but I didn't check the sandwich. Paid for an Asiago chicken club, received a regular chicken sandwich. No bacon, no ranch. They were not busy at the time.
KH
Kamryon Hayward
Jan 10, 2026
1.0
Absolutely terrible experience. The employees were extremely rude and acted like customers were an inconvenience. No greeting, no manners, just attitude. When my order was wrong and I politely pointed it out, the manager was even worse—dismissive, unprofessional, and clearly didn’t care at all. The staff stood around talking instead of helping, and the place felt disorganized and poorly run. This location is a mess from top to bottom. If this is the kind of behavior management allows, it explains a lot. I will never return and wouldn’t recommend this Wendy’s to anyone.
MM
Manuel Diaz (Manny)
Nov 17, 2025
1.0
I came to get some food, order through drive through, when I got home to my surprise the main part of the meal was missing I just got fries, no receipt nothing. Poor service
AL
Athena Lopez
Nov 11, 2025
5.0
Each time I come the window workers are so nice. Always smiling. Drive through goes nicely. Food is good. I've only had them forget my pecans for my apple pecan salad 😄 but I was already returned to work before noticing.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through service at this Wendy’s location?
The drive-through is open 24 hours a day, every day of the week at this Wendy’s in Houston, TX.
Is this Wendy’s location open all day?
Yes, this Wendy’s location is open 24 hours every day of the week.
Does this Wendy’s serve breakfast?
Yes, breakfast is served at this Wendy’s location including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy’s?
This Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does this Wendy’s location offer delivery and takeout?
Yes, this Wendy’s offers delivery, takeout, drive-through, and dine-in services but does not have curbside pickup.
How can I place an order at this Wendy’s?
You can place an order online or through the Wendy’s mobile app by visiting https://order.wendys.com and selecting this location.
How can I contact this Wendy’s location for questions or feedback?
You can call the location directly at (281) 579-3537, reach Customer Care via Live Chat or at 888-624-8140, or submit feedback through Wendy’s online Customer Satisfaction Survey.
Are there other fast food options near this Wendy’s on Aldine Westfield Road?
Yes, nearby fast food restaurants include Popeyes Louisiana Kitchen and Burger King, ideal if you're exploring different dining choices nearby.
What nearby entertainment or sports venues can I visit before or after dining at Wendy’s?
You can visit W. W. Thorne Stadium, Aldine Middle Football Stadium, or Elliot Lansford Baseball Field for sporting events near the Wendy’s location.
Are there any schools close to this Wendy’s location?
Yes, nearby educational institutions include Wilmer T. Hall Center for Education, Aldine Middle School, and MacArthur Douglas Senior High School, making it convenient for family visits.
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