At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Mixed reviews on customer service; some employees are friendly while others are reported as rude or unhelpful.
Food Quality
Frequent complaints about cold, stale, or improperly prepared food, with some customers noting that food is often made in advance.
Order Accuracy
Numerous issues with incorrect orders, especially with mobile and drive-thru orders, leading to customer frustration.
Cleanliness
Concerns about unsanitary conditions both inside and outside the restaurant, including dirty tables and restrooms.
Speed of Service
Long wait times reported, particularly in the drive-thru, with some customers experiencing delays even when the restaurant is not busy.
DC
Dominique Canada
Nov 17, 2025
2.0
They always over cook the chicken patties here and the fries be cold then the lemonade drinks be watered down cuz they don’t use enough of the flavoring. Then got the audacity to be tryna upscale folk line be long ash for wwhhhaatttt!!!!!!!! Can’t begin to say how many chances I den gave this location just for the food not to be edible.
SZ
Schrella Zavala
Oct 18, 2025
5.0
Employees were very friendly and willing to help
AB
Abigahi Benvenuto
Oct 15, 2025
3.0
I had the chicken wrap and the chicken was cold, hamburger was fine.
AS
Albert Smith
Oct 4, 2025
4.0
drinks were all bad, probably need to service machine
TA
Trina Ali
Sep 30, 2025
2.0
They always on the phone and never get the order right. Food is often stale
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Houston, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Houston, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (832) 581-4380.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 016 Bingle Wendy’s serve breakfast?
Yes, this Wendy’s location in Houston, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Houston, TX?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does the Wendy's at 12486 Northwest Freeway offer breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 12486 Northwest Freeway for questions or feedback?
You can call (832) 581-4380 directly or reach the Customer Care team via Live Chat or phone at 888-624-8140. Feedback can also be provided through Wendy’s Customer Satisfaction Survey online.
Is Wendy's delivery available at this location?
Delivery availability can be checked on Wendy's app or at order.wendys.com by entering your delivery address.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details can be found at menu.wendys.com or in the Wendy's mobile app by selecting this location.
What nearby accommodations can I use when visiting this Wendy's in Houston?
Nearby hotels include Econo Lodge and Platinum Inn and Suites, which offer lodging options if you need a place to stay.
Are there transportation services near Wendy's at 12486 Northwest Freeway?
Yes, the HISD - Northwest Transportation Center is nearby, which can help customers find transit options to reach Wendy's.
What other dining options are close to this Wendy's location?
Nearby restaurants include El Tiempo Cantina- 290, Cafe Red Onion, IHOP, Dunkin', Jimmy John's, and Baskin Robbins for a variety of dining choices.
Does Wendy's offer drive-thru and dine-in services at this Houston location?
Yes, Wendy's at 12486 Northwest Freeway offers dine-in, drive-thru, takeout, and delivery services.