Wendy's

3.7
861 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
16500 El Camino Real, Houston, TX
77062, United States

Hours

Reviews

3.7
861 reviews
5 stars
348
4 stars
201
3 stars
129
2 stars
56
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unhelpful staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning stale or overcooked items, and concerns about freshness.

Cleanliness

Several reviews noted unsanitary conditions in the dining area, including dirty tables and the presence of pests.

Positive Staff Interactions

Some customers praised specific employees for their friendly and helpful service, contrasting with other negative experiences.
  • TM
    Texas Made
    Oct 27, 2025
    1.0
    UNREAL employees here at the drive through. I wish I was making this up but im not🤦🏾‍♀️. 1st incident was when they handed me a bunch of COINS and made no mention that they were out of paper money,so of course I went inside to ask where my change was...only THEN was i told it was "dollars"🙄. 2nd incident was again drive through...ordered a combo which everyone knows comes with a drink. Took my food and the guy gave me change as IF I was done with my transaction..asked him where my drink was and he said "huh" TWICE...I think its time to go to another location..even IF I have to go a little out of my way because this is ridiculous!!! Usually very patient But NOT when this is everytime I go to this location
  • JR
    Jessica Reyna
    Oct 1, 2025
    2.0
    If you want "fast food", this is not the place for you. I usually go through the drive through and they always ALWAYS have me move up to serve people behind me. Granted, normally, I have like 5 biggie bags but today I only ordered 2 and was still asked to move up and wait. For reference, one of them I get plain and dry and the other is just as it comes.
  • CF
    Cindy Fernandez
    Sep 27, 2025
    5.0
    Cindy2 has to be the nicest service person we have ever had on 9/6/25. I was juggling kids and she helped me get drink, ketchup and everything I didn't know I needed. She even talked about fresh cookies she had made so we got those too. I hope she is there again.
  • MH
    Mr HipHop
    Sep 17, 2025
    5.0
    Jesenia is a very nice person .. Great attitude and spirit.
  • TE
    Tara “mommabig” English
    Sep 6, 2025
    3.0
    They got my order wrong, I don't think the guy taking orders spoke or understood much English, and they tried to serve me a petrified chicken patty. Once they made me a fresh correct sandwich, it was quite good

Frequently Asked Questions About Wendy's

Is 063 Clear Lake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.