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Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Several customers reported issues with cold or improperly prepared food, including complaints about expired ingredients and incorrect orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and concerns about food safety practices.
Operational Issues
Customers frequently noted problems with the restaurant's hours of operation, including doors being locked during posted hours and long wait times.
MS
MICKEY STJOHN
Feb 7, 2026
5.0
Very well cleaned and service was fast
RR
Rallyhn
Feb 2, 2026
1.0
Door locked early, sign says dining room hours open to 10, walked up at 9:40. Lazy staff wanting to sit in the eating area giving me looks like im the one in the wrong. 2/2/26
JS
Jessica Stallworth
Feb 1, 2026
1.0
Management needs to teach their night crew how to make food. I ordered food tonight #3176 was my order number and my food was icey cold..severing customers old food is absolutely disgusting and a health hazard. ☢️
RA
R A
Jan 21, 2026
1.0
First, the staff was courteous and accommodating. They were great. However, unfortunately I cannot give more than one star due to the two homeless men who came in a laid out on the seating for 6 people. 1 man per seating section. Had to sit around the corner in an uncomfortable seat. The homeless people did not buy anything and stared at the paying customers. The condiments section was bare and there were highly manage locked bathrooms- not because the staff is inefficient - the staff clearly cares about the customers. This is due to the derelicts affecting this particular location. The staff cannot deal with this uncomfortable situation. Many years ago, I use to live in the area and visited this location. Wow things have changed drastically. I hope the staff keeps their head up and keeps doing their best. The situation with non-paying visitors really needs a solution. Very sad to witness.
MM
Maureen Madsen
Jan 18, 2026
1.0
The door is locked when they are posted to be opened at 7am. And the cashier is telling me to order of drive thru window. And she keeps disrespecting me that I should know what I want from the menu. I'm disabled and would like to eat inside and enjoy my meal. But inside is just has cold has it is outside 🤔. WOW, WHY??? GOD HELP THEM. SHE TELLS SHE IS THE ONLY ONE HERE BUT THAT'S NOT TRUE THERE IS 3 OTHERS PEOPLE WHO ARE WORKING IN THIS PLACE 🤔
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the hours of operation for Wendy's at 10780 Westheimer Road, Houston, TX?
Wendy's at 10780 Westheimer Road is open every day from 4:30 AM to 4:00 AM the next day, offering nearly 24-hour service.
Does this Wendy's location have a drive-thru and what are its hours?
Yes, this Wendy's location has a drive-thru that operates daily from 4:30 AM to 4:00 AM the next day.
Is breakfast served at the Wendy's on Westheimer Road?
Yes, this Wendy's location serves breakfast as part of its menu offerings.
What payment methods are accepted at Wendy's on Westheimer Road?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I place an order online or via app for Wendy's at 10780 Westheimer Road?
You can order online or through the Wendy’s mobile app at https://order.wendys.com by selecting this location.
Does Wendy’s at this location offer delivery and takeout services?
Yes, Wendy's offers delivery, takeout, dine-in, and drive-thru services at this location.
How can I provide feedback or contact the Wendy’s at 10780 Westheimer Road?
You can provide feedback via the Wendy’s Customer Care Live Chat, call 888-624-8140, or directly contact this location at (832) 509-2297.
What nearby places of interest are close to Wendy’s at 10780 Westheimer Road?
Nearby places include Walnut Bend KinderCare preschool, Gambacorta Law office, Take 5 Oil Change station, Crest Family Dental, and Planet Fitness gym.
How can nearby Walnut Bend KinderCare benefit parents visiting Wendy's?
Parents dropping off or picking up their children at Walnut Bend KinderCare can conveniently visit Wendy's for meals or snacks before or after childcare.
Can customers combine a visit to Planet Fitness with a meal at Wendy's nearby?
Yes, customers can enjoy a workout at Planet Fitness and then visit Wendy's at 10780 Westheimer Road for a meal or refreshing Frosty® nearby.
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