At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported receiving cold or poorly prepared food, including cold fries and improperly made sandwiches.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, such as dirty tables and improper food handling practices.
Speed of Service
While some customers appreciated the fast service, many others experienced long wait times, especially during drive-thru orders.
JJ
JessIsBlessed
3 days ago
1.0
When I pulled up to this location there was no one in line so I'm thinking this would be a quick trip. I ordered my food was told to park they would bring the food out. 8 minutes go by and we still haven't gotten our food I go inside to see what's the hold up and the workers are sitting there talking. When I asked about my food she said they were still working on it. I was okay with waiting but when she finally gave me my food there was hair on it. All in the bag and outside. The worker could care less. I was livid at this point. They never gave me my receipt and thought nothing of it. Overall will not go back here. Customer service is horrible. I would not recommend this location.
NG
Noah “NRG” Gilliam
5 days ago
1.0
It is currently 5:58 as I type this. They told me it’s only drive thru only. I just walked gere to eat. This is very upsetting and unnecessary. I don’t know if there are strict rules or something for this location but this ridiculous. I walked here from my home hoping that o get a good meal. I guess customer service isn’t important at Wendy’s.
Obviously it took me a minute to write review but here’s a screenshot
KM
Katherine Murphy
Dec 31, 2025
2.0
Do not recommend coming at night. Either there aren’t enough workers or they do not know how to multitask. Waited 20 minutes in line just to place my order. Multiple cars pulled out and left before ordering because of the slow service.
QR
QUE Ross
Dec 22, 2025
1.0
I visited your Wendy’s location at 1127 W Rankin Rd on 12/20/2025 at approximately 3:16 PM. After receiving my order, I noticed that the fries were cold and the chicken tenders appeared old—they were noticeably darker than usual and the crust had separated from the meat.
I politely asked if I could receive fresh tenders. The crew member then asked a coworker to drop more. At that point, an employee named Breydi removed the tenders from the bag and threw them into the fryer basket with her bare hands in an aggressive manner, while already displaying an attitude.
I immediately informed her that this was unsanitary, especially since I observed other crew members wearing gloves. Breydi responded that “this is how the food is made,” which was concerning and unacceptable from a food safety standpoint.
This experience made me uncomfortable and raised serious concerns about sanitation, food handling practices, and customer service at this location. I hope this matter is addressed promptly to ensure proper food safety standards and respectful customer service going forward.
ML
MISS LOUISIANA
Nov 29, 2025
1.0
I was a regular at this Wendy’s & I will never return again in my life because I actively watched the diversity become little to non. Since this force of change, there is a comfortability that your employees should not have obtained that results in disrespecting customers in different forms of discrimination. This new decision in hiring is not making this place better it is making it segregated. Your employees are using this change in a negative manner.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on West Rankin Road in Houston?
The drive-thru at this Wendy's is open daily from 6:00 AM to 3:00 AM.
Does this Wendy's location offer breakfast options?
Yes, this Wendy's in Houston serves breakfast, including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I get delivery from this Wendy's location?
Yes, delivery is available. You can check availability near you by visiting the Wendy’s app or order.wendys.com and entering your delivery address.
What payment methods are accepted at Wendy's on West Rankin Road?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in service available at this Wendy's?
Yes, dine-in is available along with takeout, drive-thru, and delivery options.
How can I contact Wendy’s at 1127 West Rankin Road for questions or feedback?
You can call the location directly at (281) 205-3102 or contact Wendy’s Customer Care via live chat or phone at 888-624-8140. Also, feedback can be submitted through the Wendy’s Customer Satisfaction Survey online.
Where can I view the menu and prices for this Wendy’s location?
Menu prices and items can be viewed at order.wendys.com or via Wendy's mobile app by selecting this location.
What nearby places can I visit near Wendy’s on West Rankin Road?
Nearby, you can find Exxon gas stations for refueling, Bottoms Up Liquor Store for beverages, and the El Michoacan butcher shop and bar if you're looking for a different dining or shopping option.
Is there any automotive service near this Wendy's location?
Yes, there are several nearby automotive services including European Auto Techniks, AutoZone Auto Parts, and 249 Auto Care for repairs and parts.
What entertainment or community places are close to this Wendy's?
Close by are Diosa Gentlemens Club for adult entertainment, several beauty salons like Saul’s Barber Shop and Beauty Bar By Tee, and community landmarks such as the US Army Reserve Center.