Tropical Smoothie Cafe

Reviews

• WF

  Wilmerth Figueredo

  Dec 18, 2025
  3.0
  No restrooms available, the atmosphere really sad.
• SS

  Shantel Shantel

  Dec 6, 2025
  1.0
  Terrible customer service here. They lock the doors in the middle of the day and put a sign up saying “taking out trash” but 3 people standing inside at the same time. They don’t greet or thank customers. Terrible service
• FP

  Felicia Russell Perez

  Oct 21, 2025
  1.0
  Just wanted to stop in for a wrap and smoothie to-go, but I got a show instead. While waiting for my order this afternoon, the employees got into a shouting match with two customers, cursing and creating a scene. Whatever the reason (I think it was over a wrong order), it was completely unprofessional and uncomfortable to watch. The employees were still yelling and cursing even after the customers left, and after waiting 20min they also told me they forgot to make my order. I left without food. I later spoke with the manager on the phone, who seemed unconcerned and blamed the customers instead of addressing the staff’s behavior. I really hope they invest in some customer service training at this location but I won’t be back. Yikes.
• AC

  Ari Cam

  Oct 11, 2025
  2.0
  Yes it is a lovely spot there's no doubt about it have people working in there that don't want to speak don't want to say hi I had a return therewas an attitude I said are you okay this morning and she goes are you okay this morning with another attitude it's not my fault that the drink did not taste as usual I had every right spending my money to return it and ask for another drink. Lovely spot but the attitudes could be better fr fr
• KF

  Kristin F.

  Sep 22, 2025
  1.0
  I visited the Tropical Smoothie Cafe location on 34th with my 2.5 year old son. After ordering food and a smoothie, I attempted to take him to the restroom. The women's restroom was marked "employees only" and locked. When I asked an employee for access, I was told the manager does not allow customers to use it because of a previous incident involving another family. Instead, I was directed to the men's restroom. Upon entering, I discovered the light did not work, leaving the restroom completely dark. When I brought this to the staff's attention, another employee told me to use the flashlight on my phone. I was very surprised and disappointed by this response, especially as a paying customer with a young child. When I pressed further about restroom access, I was told that "no one else has had a problem with it." This experience is unacceptable and I will not be returning. Employees are a reflection of management and ownership- do better.

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