The Rustic

4.3
5717 reviews

About

American Restaurant
At The Rustic, we proudly serve American food with a culinary flair. Every dish is crafted from fresh ingredients right in the heart of Houston. Enjoy a diverse selection of authentic Texas beers, wines, and spirits, or handcrafted mocktails. Come by for great food and live music, and soak in the vibrant ambiance from our award-winning patio. For larger group dining of more than ten, just give our team a call—we're here to help make your gathering a memorable one!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

The Rustic
1836 Polk St, Houston, TX
77003, United States

Hours

Reviews

4.3
5,717 reviews
5 stars
3,500
4 stars
1,149
3 stars
484
2 stars
212
1 star
372

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the exceptional service, particularly highlighting specific servers like Nick and May for their attentiveness and friendliness.

Food Quality

While some dishes received high praise, others were criticized for being mediocre or overpriced, indicating inconsistency in food quality.

Atmosphere

The venue's ambiance, including live music and decor, was frequently mentioned positively, contributing to an enjoyable dining experience.

Wait Times

Several reviews noted long wait times for food and service, which detracted from the overall experience for some customers.

Management Issues

There were complaints regarding management's handling of service issues and customer feedback, suggesting a need for improvement in customer relations.
  • JT
    John Theis
    4 days ago
    5.0
    Fun place with delicious food. Perfect for large groups. Open seating indoor and outdoor. Staff are very friendly and fast. I was there for conference at convention center and was a very short walk to The Rustic. Their Burgers and Wraps are FANTASTIC!!
  • MB
    Mike Bruce
    Nov 17, 2025
    4.0
    I am a huge fan of what they did with this restaurant. The atmosphere was so much fun. It was a slow afternoon when we went. There was live music, sports on the TVs, and things to do outside as well as inside. The food was good. Happy hour drinks and food taste great and price well. Service was slow considering how many people were there. Some items were forgotten and needed to be reminded a few times before we got it. We had a great time and will definitively return the next time in town.
  • BG
    Brandon Garcia
    Nov 8, 2025
    2.0
    I have been to Luckenbach Texas and many other small time Texas classic places for country music. The food, music, and ambience is 100% of those who have no idea of the history of Texas, let alone country music. I took my wife here for our wedding anniversary and the food was all for show. I have had better from off the road food trucks and that says a lot for a place that has a whole kitchen and not 1 burner. The service was god awful slow and the drinks were as good as drinking water. Need real country? Go home and make your own drinks and cook your own food. Oh, forgot to mention our tab was $500, we only had 6 cocktails, 3 meals, 1 appetizer, and 3 shots. The price was no where near worth anything we received. Will never return here again.
  • RM
    Robert Merkle
    Nov 7, 2025
    4.0
    Visiting from NYC for a medical conference and staying nearby. You can tell an incredible amount of creativity and planning went into this space — it’s huge, beautifully designed, with a copper-top bar, great lighting, and excellent sound. The beer lineup, though, was a letdown. And those giant goblets? Brutal. Had a couple at the bar and almost ordered food, but the vibe didn’t quite land. I’d come back for a meal — just swap the glassware and pour some proper IPAs.
  • DH
    Denisse Hernandez
    Oct 26, 2025
    1.0
    I gotta say that service is none existent at this restaurant. To start off the wait staff, they could not provide a wait time. We still waited as we had friends joining. Around 50min, I went up to ask and we got sat within few minutes. Our party had a toddler for who we ask for a high chair and they were out of them. We asked to bring one when available. They forgot and had to go ask again. Our drinks took about 20 min and coffee milk had to be requested three times. Our food took us over an hour to get. We had to ask a different server, and an assistant manager to follow up with our waitress on food. And when we got our food, they inform us that the toddler's food was unavailable. The general mentioned the food was taking a while since the fryer was backed up. But we had salads, a burger, eggs and a quesadilla for the toddler (which never came). From all the staff that we communicated with, nobody had a sense of urgency nor desired to rectify. We merely got a remorseled sorry when addressed the fact that the wait was long with a toddler who did not get the food. Worst experience ever!

Frequently Asked Questions About The Rustic

Does The Rustic accept reservations?

Yes, The Rustic accepts reservations. You can book a table through their reservation website.

What are the brunch hours at The Rustic?

The Rustic serves brunch on Saturdays and Sundays from 10:00 AM to 3:00 PM. Brunch is not available Monday through Friday.