Taco Bell

3.9
1464 reviews

Business Details

1817 S. Shepherd Dr., Houston, TX
77019, United States
(713) 528-0054

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1817 S. Shepherd Dr. in Houston. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1817 S. Shepherd Dr., Houston, TX
77019, United States

Hours

Reviews

3.9
1,464 reviews
5 stars
704
4 stars
328
3 stars
186
2 stars
73
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including stale items and incorrect orders, leading to dissatisfaction.

Cleanliness

Customers frequently noted that the dining area and service areas were not clean, with reports of dirty tables and sticky touchpads.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality can vary.
  • VW
    Veronica Watson
    1 day ago
    2.0
    There’s like one worker running around doing everything and the rest look bored and wandering around during lunch service. Restaurant is dirty, looks like it hasn’t been wiped down on a while.
  • AR
    Ale Rivas
    3 days ago
    1.0
    Tardan mucho tiempo en dar las órdenes se pasan de verdad
  • KK
    Kaz
    Jan 30, 2026
    1.0
    This location does NOT serve breakfast
  • AL
    Austin Lover
    Jan 14, 2026
    2.0
    When this location isn't busy - like after 9pm - it's okay. If you come before that time, expect a long line at the drive-thru and a bunch of guys standing around the counter inside, wondering where their food is. I went early evening on a Wednesday. Thought I would use their app this time. The app is pretty enough but has two big problems. First, it overestimates how quick your order will be. After I submitted my order (4 soft tacos and a medium drink, $13.15), it said my order would be ready in 3 minutes. It took more like 15 minutes, and behind the counter looked a bit chaotic. Second, and more problematic, the app changed my order. I wanted a plain soft beef taco, and it added BEANS to all four. There's an upcharge of 30 cents per taco. The 15 minute wait and these mealy tacos weren't worth the wait, so I'm hoping to cost the corporation some business with this review. If you go to this location during a heavy rush, you can't say you weren't warned. And...the app needs fixing.
  • JW
    James Williams
    Jan 3, 2026
    1.0
    Pulled up to the window at 3:55 after they let the car in front of me order just to be told they were closed now. If you want to close at 3:55, then make your hours 7am-3:55am. But don’t say you’re open til 4am and then not be. Been coming here for 15 years

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