Taco Bell

3.9
1452 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1817 S. Shepherd Dr. in Houston. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1817 S. Shepherd Dr., Houston, TX
77019, United States

Hours

Reviews

3.9
1,452 reviews
5 stars
701
4 stars
328
3 stars
186
2 stars
69
1 star
168

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and sticky self-service touchpads.

Service Quality

Customer service experiences varied widely; some praised friendly staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Numerous complaints about incorrect orders and missing items, with some customers expressing frustration over repeated issues.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others reported stale or poorly prepared food.

Speed of Service

Service speed was frequently criticized, with many customers noting long wait times both in-store and at the drive-thru.
  • AU
    A Google User
    Nov 14, 2025
    5.0
    Everytime I come here, its a good time! The people are nice, the food is hot and good, the sitting area is clean and there is plenty of sauce and napkins, the bathrooms are clean too, I like this taco bell!
  • SS
    Sundance
    Nov 11, 2025
    2.0
    Horrible customer service. Went to the counter 3 times for 10 minutes each time. And nobody would take my order. I will never go here again. They acted like I didnt even exist. Horrible place. I hope they fire the whole crew and start over again.
  • NB
    Nunia Busines
    Nov 9, 2025
    5.0
    Woman who took our order was very nice, read our order back to us to make sure it was correct, asked what sauces we wanted, and told us when to expect our order to be out. The food was good and exactly as we ordered it.
  • SS
    Stxrmiicloxds
    Nov 8, 2025
    5.0
    I had a great experience at Taco Bell thanks to Carter! He was super friendly, patient, and made sure my order was exactly right. You can tell he really cares about giving good service—he even double-checked that everything was fresh and packed neatly. It’s not often you get that kind of attention at a fast-food place. Big shoutout to Carter for making my visit such a positive one!
  • CM
    Chris Montgomery
    Oct 21, 2025
    2.0
    Main complaint, the selfservice touchpad was sticky and gross. And there are no wipes or anything nearby to clean your hands and are forced to go into the bathroom and wash them. Which honestly it was apparent that the screen wasn't cleaned in at least 3-4 days I feared I would just make it worse by trying to wash my hands in there. And the whole dinning area was a mess. I don't know if I missed the rush or what, but it needed service. But food was good as taco bell is, and the service good.

Frequently Asked Questions About Taco Bell

What are the operating hours for Taco Bell at 1817 S. Shepherd Dr., Houston?

This Taco Bell is open every day from 9:00 AM to 4:00 AM.

Does this Taco Bell location have a drive-through service?

Yes, the Taco Bell at 1817 S. Shepherd Dr. offers drive-through service during its operating hours.