Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 19720 Saums Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, uninterested, and often unable to communicate effectively in English.
Operational Issues
Customers frequently reported issues with the store's hours, including early closures and unavailability of menu items.
Food Quality
Several patrons expressed dissatisfaction with the quality of food, mentioning stale bread, incorrect orders, and concerns about food safety.
Cleanliness
There were complaints about the cleanliness of the restaurant, including unsanitary conditions in the bathroom and overall lack of hygiene.
Staffing Problems
Many reviews noted that the location seemed understaffed, leading to long wait times and disorganization.
JH
Jocelyn Hernandez
Feb 19, 2026
1.0
I came in at 4pm today, place was empty, i went to the front with my mom to just order two foot longs, lady acknowledged us but when we mentioned what we wanted, she went to just do something else while having us face to face. It was really disrespectful because she had looked at us and asked us what we wanted then proceeded to label something with sharpie then went on to look confused with herself. Her attitude was also not so very good, no energy, she looked like she didn’t want to be there and could verily muster some charisma when we weren’t even making it difficult. Even though she did give us the wrong sandwich which had the same ingredients but was missing avocado from the promo of protein. Also there was an old man stacking chips next to me while ordering and my mom had noticed that he was looking at me inappropriately which is in addition to this experience. I don’t like leaving bad reviews but it was honestly a tip of an ice berg when there was nobody other than me and my mom there to create such an uneasy atmosphere (should have badges with their names too)
BR
Brendan Ratcliffe
Feb 15, 2026
1.0
I’ve been to this location 4 times and I will never be going back. The staff is agonizingly slow and communicating with them is impossible. Consistently the worst subway location I’ve been too.
JB
Jasmine Bernard
Feb 5, 2026
1.0
Terrible customer service and slow!! So slow. Don’t waste your time here. Literally. Go to another subway up the street.
AC
Amanda Capuchino
Jan 31, 2026
1.0
Terrible. Both ladies here do not know any English. They move so slow. They service someone for 15 min while there’s more people just coming in. Ridiculous! They need help and to have someone that speaks English.
DG
Daniel Godbout
Jan 25, 2026
1.0
I went in the other day to get two sandwiches they made them very light on everting. Got snippy when ask for more veggies. Time to pay. I type my phone number in and they said 7 dollars I was like no use my free sub. She turned the screen I showed her free sub on my reward then told her to use the 8 sub cash. The receipt printed out and she was like no you cause our feee sub coupon you owe 7 dollars I am like yes you can use it at the store I showed her in subway wrbsite. She claim only good for during certain time so she took my food and refuse to give me my respect.
I was able to take a of it fair away. Waiting for manager to get in so I can file a formal complaint. Went down the street to the other one and they had no issue using my other free sub that I earned. So is this person stilling moeny or mad I had 10 sub dollars and 5 free sandwich. After I talk to the manager I will be filing a theft of device with SO
What are the operating hours of the Subway at 19720 Saums Road in Houston?
The Subway is open Monday through Saturday from 8:00 AM to 11:00 PM, and on Sunday from 8:00 AM to 9:00 PM.
Does Subway at Westlake Shopping Center offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I dine inside the Subway at 19720 Saums Road?
Yes, this Subway location serves dine-in customers in addition to takeout and delivery options.
Does this Subway location cater for events or groups?
Yes, Subway at Westlake Shopping Center offers catering services to help with your catering needs.
What meals are served at the Subway in Westlake Shopping Center?
They serve breakfast, lunch, and dinner to satisfy your cravings throughout the day.
Where is Subway located within Houston?
It is located at 19720 Saums Road, inside Westlake Shopping Center in the Harris area of Houston, TX 77084.
How can I view the menu or order from Subway online?
You can view the menu and place orders online at https://subway.com/en-us/restaurant/5807-0/menu/
What are some nearby places I can visit when going to Subway at Westlake Shopping Center?
Nearby you can find Alieh's Salon & Spa for beauty services, Amazing G. Washateria for laundry needs, and Water Tree Katy Alkaline Water Market for health-related shopping.
Is there a place near Subway where I can get a haircut or beauty treatments?
Yes, Alieh's Salon & Spa is a nearby beauty salon offering hair removal and other salon services within Westlake Shopping Center.
What other services can I find close to Subway in Westlake Shopping Center?
Close to Subway, you can find services such as laundromats like Amazingglaundryandservices, dental and pharmacy services at The Good Measures, and mobile phone repairs at Katy Cell Phone Repair.
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