Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 19720 Saums Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.4
384 reviews
5 stars
169
4 stars
55
3 stars
29
2 stars
18
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over language barriers.
Food Quality
Several reviews mentioned issues with food quality, including stale bread, incorrect orders, and concerns about food safety.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
Management Issues
Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of accountability for service failures.
Inconsistent Experience
Frequent mentions of inconsistent service and food quality, leading to a hit-or-miss experience for patrons.
- DDDemetria Douglas6 days ago1.0When my child and I walked in they acted as if I wasn't there.....while they made online orders...then told me to wait....I waited about 3-5mins before I told them IM READY TO ORDER....1 workers started speaking Spanish to me...I told her no Español....English...then one of the workers threw her hand up and walked off making online orders.....another worker came and assisted with my order......POOR CUSTOMER SERVICE AND RUDE....I will be contacting CORPORATE
- CSChaminipriyangika ShanakaNov 13, 20251.0The customer service was extremely poor and the staff looked completely uninterested. It felt like they were doing us a favor by serving us, as if we were getting a free meal.
- OAOmar Ali AlyouzbakiNov 9, 20251.0The workers closed the place before the time that on the door I cam 8:49 and it said close at 9 and the door is alreay locked
- DGDenise GreenNov 5, 20251.0This location has been locking the door at 10pm and will not acknowledge you at the door even though they are supposed to be open until 11pm
- SMstacy MiskaOct 31, 20251.0Tried to eat there about 1.5 hours prior to their closing time. First of all when we walked in we were ignored. They was absolutely no one else on the store so being busy wasn't the issue. We wre told all we could order was what was stocked on the table. There was no spinach, meatballs, olives, yellow peppers, chicken, cookies, iced tea along with many more items were missing. When we asked why, not one of them could communicate well enough to understood what we were asking. This isn't the first time this has happened at this location. We will no longer be a customer at this location.
Frequently Asked Questions About Subway
What are the operating hours of the Subway at 19720 Saums Road in Houston?
The Subway is open Monday through Saturday from 8:00 AM to 11:00 PM, and on Sunday from 8:00 AM to 9:00 PM.
Does Subway at Westlake Shopping Center offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I dine inside the Subway at 19720 Saums Road?
Yes, this Subway location serves dine-in customers in addition to takeout and delivery options.
Does this Subway location cater for events or groups?
Yes, Subway at Westlake Shopping Center offers catering services to help with your catering needs.
What meals are served at the Subway in Westlake Shopping Center?
They serve breakfast, lunch, and dinner to satisfy your cravings throughout the day.
Where is Subway located within Houston?
It is located at 19720 Saums Road, inside Westlake Shopping Center in the Harris area of Houston, TX 77084.
How can I view the menu or order from Subway online?
You can view the menu and place orders online at https://subway.com/en-us/restaurant/5807-0/menu/
What are some nearby places I can visit when going to Subway at Westlake Shopping Center?
Nearby you can find Alieh's Salon & Spa for beauty services, Amazing G. Washateria for laundry needs, and Water Tree Katy Alkaline Water Market for health-related shopping.
Is there a place near Subway where I can get a haircut or beauty treatments?
Yes, Alieh's Salon & Spa is a nearby beauty salon offering hair removal and other salon services within Westlake Shopping Center.
What other services can I find close to Subway in Westlake Shopping Center?
Close to Subway, you can find services such as laundromats like Amazingglaundryandservices, dental and pharmacy services at The Good Measures, and mobile phone repairs at Katy Cell Phone Repair.