Subway

3.3
199 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 9441 Jones Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9441 Jones Road, Houston, TX
77065, United States

Hours

Reviews

3.3
199 reviews
5 stars
85
4 stars
26
3 stars
12
2 stars
13
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with specific complaints about rude and inattentive staff.

Cleanliness

Numerous customers reported unsanitary conditions, including dirty food preparation areas and issues with employee hygiene.

Food Quality

Several customers expressed dissatisfaction with the freshness and quality of the food, mentioning stale bread and poorly made sandwiches.

Management Issues

There were complaints about poor management and staffing, leading to slow service and unresolved customer issues.
  • SS
    Susana Silvs
    3 days ago
    1.0
    El peor subway que e visitado. Los empleados te ven y nisiquiera te saludan, te ignoran, tienen mala actitud. Esta es mi segunda vez y siguen igual de mal. La primera vez me dieron mi sandwich todo mal con diferente pan. Hoy no tenían limonada, el te dulce no es dulce. No recomiendo ésta locación para nada. Pésimo servicio.
  • LL
    Laura Levy
    Jan 4, 2026
    1.0
    If I could give the zero stars, I would the girl working there is rude. She messed up my order and when I brought it to her attention, she messed up my order. She looked at me like well. What do you want me to do about it? how about make the order correct like I ordered it then when I called to ask for the general manager’s information I’m hung up on. I don’t recommend this location take your money elsewhere
  • AS
    abner sanchez
    Dec 28, 2025
    1.0
    NO REALLY A GOOD PLACE FOR SERVICE... THE LADY THERE SHE IS NOT DOING THINGS LIKE RIGHT ON TIME...
  • LL
    Lucy L
    Dec 21, 2025
    5.0
    Great customer service,Charles is amazing very polite and friendly, food is delicious and fresh, store was clean as well when eating in with my family will be coming back again 🌻!!!
  • YS
    Yuan Si
    Oct 10, 2025
    1.0
    Asked for extra mayo, first time there was barely any mayo. We went back, dude had no idea what to do when it says on the receipt for extra mayo but in the sandwich there’s no extra mayo. He asked: what do you want me to do? Ummmm. Then he asked for the half bitten sandwich and put more mayo on there. He should’ve made a new one. Cuz that’s not sanitary

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant located at 9441 Jones Road, Houston?

The Subway at 9441 Jones Road is open Monday through Saturday from 8:00 AM to midnight and on Sunday from 9:00 AM to 11:00 PM.

What types of meals are served at this Subway location?

This Subway serves breakfast, lunch, and dinner with a variety of sandwiches, wraps, salads, and cookies.