Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 9441 Jones Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.3
196 reviews
5 stars
84
4 stars
26
3 stars
12
2 stars
13
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, or unprofessional during interactions.
Hygiene Issues
Multiple customers reported serious hygiene concerns, including unsanitary food handling practices and dirty conditions in the restaurant.
Food Quality
Many customers expressed dissatisfaction with the freshness and quality of the food, mentioning stale bread and poorly made sandwiches.
Management Problems
Reviews indicated a lack of effective management, with employees appearing untrained and unmotivated, leading to chaotic service experiences.
Inconsistent Experience
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the overall negative feedback regarding service and cleanliness.
- HAHaneen AbdulridhaOct 11, 20251.0Very disappointing experience at this Subway. The person claiming to be the manager was rude to a new employee on his first day. He spoke harshly, wore pajamas, and was on his phone instead of helping. Then he left the new employee alone to handle customers while he sat outside. A customer even had to guide the new employee on how to make three sandwiches while I was eating inside. Completely unprofessional behavior and terrible management.
- YSYuan SiOct 10, 20251.0Asked for extra mayo, first time there was barely any mayo. We went back, dude had no idea what to do when it says on the receipt for extra mayo but in the sandwich there’s no extra mayo. He asked: what do you want me to do? Ummmm. Then he asked for the half bitten sandwich and put more mayo on there. He should’ve made a new one. Cuz that’s not sanitary
- JRJ RAug 7, 20251.0Went there 5:30 pm Aug 7 The lady working was talking in her ear buds not even listening to my order I felt rush didn't change her glove when help you man on register continue to make my subway was getting huffy bout the amount I veggie then just handed me my subways didn't even offer me no bag I would for manger reach out to me
- RRRichard RivasAug 7, 20251.0Lady was on her phone bad mood making my food. Very rude
- LGlawrence gutierrezAug 4, 20251.0Extremely Disappointed – Serious Hygiene & Customer Service Issues I’ve made several attempts to resolve this—calling the store, asking to speak with someone—but no one ever follows up. After checking other Google reviews, I see I’m not alone in having issues with Amánda. What happened during my recent visit was completely unacceptable. Amánda threw a mayonnaise bottle into the spinach tub and didn’t clean it off or replace the contaminated ingredients. That’s a clear food safety violation and shows complete disregard for customer health. What’s worse is that while her coworkers were trying to take our order professionally, she kept interrupting them and taking over—acting like she’s in charge and dismissing both customers and her team. It created an uncomfortable and chaotic experience. This location used to be a regular stop for my family, but we won’t be returning. It’s disappointing to see such poor management and behavior go unchecked. I’ve now started going to the Subway near 290 and Jones, where I hope customer service and cleanliness are taken more seriously. Not a place for kids
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant located at 9441 Jones Road, Houston?
The Subway at 9441 Jones Road is open Monday through Saturday from 8:00 AM to midnight and on Sunday from 9:00 AM to 11:00 PM.
What types of meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner with a variety of sandwiches, wraps, salads, and cookies.
Can I order Subway for delivery or pickup at 9441 Jones Road?
Yes, you can order for in-store pickup, curbside pickup, or delivery at this Subway location.
Does this Subway restaurant offer catering services?
Yes, catering services are available at the Subway on Jones Road to help with your event needs.
Is there dine-in seating available at the Subway in Jones Square?
Yes, this Subway location offers dine-in service for customers who want to enjoy their meal on-site.
Where can I find the menu for Subway at 9441 Jones Road?
You can view the menu online at https://subway.com/en-us/restaurant/56369-0/menu/.
How can I contact the Subway restaurant at Jones Square?
You can reach Subway at 9441 Jones Road by calling +1 346-556-0172.
What are some nearby places of interest around the Subway at Jones Square?
Nearby places include Mathnasium tutoring center, Popular Nail Bar, Active Life Dentistry, Domino's Pizza, and Planet Fitness gym.
If I'm visiting the Subway at Jones Road, what other local restaurants can I try nearby?
You might also want to visit Domino's Pizza, Ninfa's Mexican Restaurant, The Backyard Grill, Jack in the Box, and McDonald's, all close to this Subway location.
Are there any services near Subway at Jones Square for personal care and beauty?
Yes, Popular Nail Bar, Scott & Taylor Salon, 2T and Lashes, Nails of Beauty, and Palm Beach Tan are all nearby for nail, hair, and skin care services.