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Subway

3.7
(245 reviews)

Business Details

9770 Bissonnet, Houston, TX
77036, United States
(713) 272-7407
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 9770 Bissonnet brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9770 Bissonnet, Houston, TX
77036, United States

Hours

Reviews

3.7
245 reviews
5 stars
110
4 stars
53
3 stars
32
2 stars
3
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with reports of rude staff, unprofessional behavior, and a lack of assistance.

Food Quality

Many customers expressed dissatisfaction with the quality of food, mentioning stale bread, old vegetables, and incorrect orders.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty environments and unkempt facilities.

Management Issues

Customers reported issues with management, including unresponsive or rude managers and inconsistent service.
  • GJ
    G Juarez
    Feb 12, 2026
    1.0
    Terribly rude. Never recommend
  • MM
    Marissa
    Feb 11, 2026
    1.0
    Went in to pick up an order. Rude service. First person made eye contact with me and then ignored me to help the person behind me. Out of to go condiments. Restaurant conditions not suitable for dining in. Customer originally behind me also ended up walking out without ordering. Got home to find order was not what I paid for. 1/2 the amount of meat, 1 slice of cheese when I paid for double. Some condiments missing entirely. Very difficult to contact store. Called 3 times with just ringing and a hang up. Finally 4th time someone answered and told me to call back tomorrow before 4 to talk to the manager. Update: I called back before 4 to speak to the manager. She told me I had to bring in the sandwich to get a refund. I told her that’s fine, I’d didn’t eat it and could bring it in. She then asked if I had the receipt, I told her yes I did have both the sandwich and the receipt and could bring it them in. I asked her if I need to go in by a certain time today and she did not answer me, instead started yelling at me that the sandwich I got is what I get. And then hung up on me. I tried to call back again, just hang up without answering.
  • TB
    Tatiana Barrera
    Jan 7, 2026
    1.0
    Came to pick up a door dash order and the lady there rudely said they don’t do door dash and the order was canceled which is weird because outside their door they have all the delivery options.
  • SR
    Sarah Reyes
    Jan 6, 2026
    1.0
    Just plain horrible.
  • BR
    Brithney Rendon
    Dec 26, 2025
    1.0
    Bad service , bad atmosphere practically bad management. Please don’t waste your time buying here

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 9770 Bissonnet, inside the Westwood Square Shopping Center in Houston, TX 77036.

What are the opening hours for this Subway location?

This Subway is open Monday through Saturday from 8:00 AM to 10:00 PM, and on Sunday from 9:00 AM to 9:00 PM.

Brand Certified Facts from Subway

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