Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 5586 North Frwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly an older female employee, leading to a negative customer experience.
Food Quality
Customers frequently complained about the quality and quantity of food, including old vegetables and poorly made sandwiches.
Management Issues
Many reviews suggested a need for better management and staff training, as well as complaints about the store being poorly stocked and unclean.
Mixed Experiences
While some customers reported positive experiences with friendly staff and good food, these were overshadowed by the majority of negative feedback.
AH
Angelita Huaz
Feb 17, 2026
1.0
Una de las señoras que trabaja el day shift no tiene paciencia para atender a los clientes. Es muy descortés y hasta me trato de “vieja maldita” solo por el simple hecho de que no estaba entendiendo bien mi orden. Gente así no debería trabajar en estas cadenas, ya que dañan la imagen de la empresa en su totalidad.
BB
Brittany Brooks
Feb 12, 2026
1.0
I went into the store location to purchase a meal of the day for however I was very disappointed with the service I did but didn't receive,First I wasn't greeted when walking into the business,I waited some time for the staff to rap up helping other customers next I was being helped by a young Hispanic male who was dressed like he was at night club, Multiple gold chains,a oversized blingy watch,gold teeth in his mouth that was preventing him to speak clearly,I asked for my sub to be toasted and once out the toaster He was speaking to another employee on how to clean the bathroom I'm assuming the other member was new, However when he asked what other toppings did I want on my sandwich I asked for spinach and He responded with we got lettuce and I said NO I WANT SPINACH so he opened a smaller divider where the spinach was and dropped like 4 or 5 pieces on my sandwich so I asked for more next week went to the tomatoes he placed 2 on my sandwich So I asked if he could add another and his response with and attitude was WE HAVE A LIMIT i responded Oh really well how about we don't even worry about the sandwich and I proceeded to leave I was very hungry and very upset bcus I have been eating subway for over 14 years I nearly ate subway through out my whole 2nd pregnancy and I HAVE NEVER BEEN TOLD SUCH, I'm not sure if he was just saying that because he didn't want to restock due to it being almost time to go home but whatever the reason was I found that very RUDE AND VERY UNPROFESSIONAL for a subway team member I don't think I will ever spend my hard earned $ at that store again!!!
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Angelica Yepes
Feb 4, 2026
1.0
Went inside to order 2 foot longs, on one of the sandwiches I asked to please have extra olives and she flat out told me NO! I said I’m willing to pay extra for it and still told me NO! Not only that but as I’m telling her what to put on the sandwiches she kept telling me “if it was my sandwich I would not put that & that doesn’t taste good with that”. IDC what she wants on her sandwich, I’m in there making MY ORDER for me not her! Seriously this subways need to train their staff better & who denies a customer something extra when they’re requesting it and telling the employee that they’ll pay extra for it?! RIDICULOUS! I will never come here again, no wonder it was dead inside!
AG
Abel Galindo
Jan 17, 2026
1.0
Young female worker was acting very rude also restroom was out of order will not buy from this subway location employees need to work on their people skills
SW
shavone warren
Dec 31, 2025
1.0
Keep going to the next subway, this boy with a mouth full of gold teeth literally counted the veggies, this is the thinnest sandwich I’ve ever had, and old lettuce
Subway is located at 5586 North Frwy, Store #28, Northtown Plaza, Harris, Houston, TX 77076.
What are the operating hours of Subway at Northtown Plaza, Houston?
Subway in Northtown Plaza, Houston is open every day from 9:00 AM to 10:00 PM.
Does this Subway location offer delivery services?
Yes, this Subway location offers delivery services.
Can I dine in or is this Subway only for takeout?
You can dine in at this Subway as it serves dine-in patrons and also offers takeout and curbside pickup.
Does the Subway at Northtown Plaza have a drive-through?
Yes, this Subway location has a drive-through service.
What meals are served at the Subway in Northtown Plaza?
The Subway restaurant serves breakfast, lunch, and dinner meals.
How can I view the menu for Subway at 5586 North Frwy?
You can view the menu online at https://subway.com/en-us/restaurant/5871-0/menu/
Are there any notable restaurants near Subway at Northtown Plaza?
Nearby restaurants include Frenchy's Chicken, Thomas Bar B-Q, and Burger King, offering a variety of dining options for customers.
Where can I refuel or grab essentials near the Subway at Northtown Plaza?
Nearby you can find Honey Farms gas station and Exxon & Mobil stations for fuel and convenience store needs.
What are some shopping options close to Subway in Northtown Plaza?
Nearby shopping options include RadioShack for electronics, CVS Pharmacy for health supplies, WSS and Payless ShoeSource for shoes, as well as 99 Cents Only Stores and Dollar Tree for discount shopping.
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