Subway

3.2
342 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 5586 North Frwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
5586 North Frwy, Houston, TX
77076, United States

Hours

Reviews

3.2
342 reviews
5 stars
127
4 stars
54
3 stars
36
2 stars
18
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from an older female employee who was described as rude and dismissive.

Food Quality

Customers frequently reported issues with food quality, including insufficient ingredients, stale vegetables, and incorrect orders.

Cleanliness

Some reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Staff Attitude

Several customers noted that staff members, especially older women, displayed a negative attitude, impacting the overall dining experience.

Management Issues

There were calls for better management and staff training due to consistent complaints about service and food preparation.
  • SW
    shavone warren
    Dec 31, 2025
    1.0
    Keep going to the next subway, this boy with a mouth full of gold teeth literally counted the veggies, this is the thinnest sandwich I’ve ever had, and old lettuce
  • HR
    Henry Reyes
    Dec 25, 2025
    4.0
    La ves que fui si rellenaron bien de comida el pan y los ingredientes tenian buen sabor y sazòn, el servico es masomenos aceptable en general.
  • WP
    Wendy Prudencio
    Dec 16, 2025
    1.0
    La señora que está de noche muy mal hablada nos volteaba a ver mal y nos hacia gestos no compramos nada la dejamos con la orden a hi 😑😑😑😑
  • NC
    neha crasto
    Nov 23, 2025
    1.0
    I had been today at evening 5 service was so pathetic there was a girl with the speaks who was taking the order she was so rude and arrogant looking to me and my kids so miserably as if we are taking something in free plz do not go in this subway location staff over there are really bad they need to change the Staff and keep new staff who has a smiling face when the customer come I will not even give 1 star also
  • LD
    Londyn Dyson
    Nov 21, 2025
    5.0
    Honestly I'm only leaving this review for the kind gentleman at the front counter with tattoos. He was very helpful and polite as it was my first time there so i didn't really know the place too well. Good conversation, and honesty he deserves a raise because he seemed to be the only one doing his job while the others were off task! Mind you he also had a long line with no help the others seemed to be stuck on their phone. Just wanted to thank this gentleman again for the great service.

Frequently Asked Questions About Subway

Where is Subway located in Houston?

Subway is located at 5586 North Frwy, Store #28, Northtown Plaza, Harris, Houston, TX 77076.

What are the operating hours of Subway at Northtown Plaza, Houston?

Subway in Northtown Plaza, Houston is open every day from 9:00 AM to 10:00 PM.