Subway

3.7
254 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 9600 Fondren brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9600 Fondren, Houston, TX
77096, United States

Hours

Reviews

3.7
254 reviews
5 stars
128
4 stars
46
3 stars
16
2 stars
16
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rudeness and lack of communication.

Food Quality

Many customers appreciate the freshness and taste of the food, but there are complaints about stale ingredients and incorrect orders.

Cleanliness

The establishment is generally noted for being clean, though some reviews mention issues with sanitation and restroom availability.

Operational Issues

Several customers experienced problems with order accuracy and store hours, including early closures and incomplete online orders.
  • JW
    jerry ward
    Jan 2, 2026
    5.0
    Absolutely great place, I can't remember his name but their is a guy there, his cultural origin is south American but he is a scholar and a gentleman. He works long hours and is always at work. He greets me when I go in with a smile on his face and has always been super nice and helpful deciding what I wanna do. Had a van break down and took me awhile to find a tow. Everytime I came to the store to mess with my van that was stranded in the strip mall parking lot he was always super nice and even offered to get me a drink the last time I was there. I don't live near the store but I will definitely be back for the good food and the absolute outstanding customer service I received from him. I HIGHLY recommend y'all check this place out. The worker made my month by how honest and nice he was. One heck of a good guy working there!! Go check him out y'all!!! You won't regret it
  • JB
    Jayy Bass
    Dec 21, 2025
    1.0
    The gentleman was very rude customer service was very poor no conversation this place closes at 10 manu items wasn't displayed had a attitude when asked I will not be back here ever again
  • EK
    Elizabeth Kolar
    Dec 21, 2025
    2.0
    Guy was very short. And slamming things around. Seemed mad that we even came in 3 and half hours before closing. Half the veggies already put away
  • BW
    Brooklynn Wash
    Dec 19, 2025
    5.0
    I had an amazing experience at Subway thanks to Amaguary. He made my sandwich and provided by far some of the best customer service I’ve ever experienced in the food industry. He was incredibly kind, patient, and genuinely welcoming, and you can tell he truly enjoys what he does. Amaguary has a great way of connecting with people and making you feel appreciated as a customer. That kind of service is rare these days, and it really stood out. He absolutely deserves recognition—and honestly, a raise—for how exceptional he is at his job. I’m genuinely looking forward to coming back, and a big part of that is because of him. This is the kind of customer service that keeps people coming back. Thank you, Amaguary!
  • IF
    iliana fraga
    Sep 17, 2025
    1.0
    I had a really bad experience,the worst service I ever had in a subway.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant located at 9600 Fondren?

The Subway restaurant is located at 9600 Fondren, Suite B 1, Houston, TX 77096, USA.

What are the operating hours of the Subway restaurant at 9600 Fondren?

The Subway restaurant is open every day from 9:00 AM to 10:00 PM.