Subway

4.0
473 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 5445 E Fwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5445 E Fwy, Houston, TX
77020, United States

Hours

Reviews

4.0
473 reviews
5 stars
252
4 stars
94
3 stars
56
2 stars
25
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service, with instances of rude behavior from staff and issues with order accuracy.

Food Quality

Customers reported inconsistent food quality, including spoiled ingredients and unsatisfactory preparation.

Cleanliness

Multiple reviews mentioned cleanliness issues, including flies around food and unsanitary conditions.

Atmosphere

The location's atmosphere was noted as unpleasant due to panhandling and noise from fights.

Positive Staff Interactions

Despite negative feedback, some customers praised specific employees for their friendly service and dedication.
  • TM
    Tee Moe
    Nov 12, 2025
    1.0
    For the 3rd time they made the wrong sandwich it was supposed to meatball pepperoni and I got a sandwich with no pepperoni i didn't notice until I got to my destination.. the ladies were too busy having side conversation in Spanish and they weren't focused on what was going on.. im not going to get anything from them ever again
  • LW
    Lyonell White
    Oct 24, 2025
    3.0
    I have been multiple nights after 10 pm and they are always closed
  • GO
    Geneva Osker
    Oct 23, 2025
    5.0
    Pleasant atmosphere people are there nice
  • AA
    Alexia
    Aug 20, 2025
    1.0
    ⭐☆☆☆☆ Worst experience ever if I could give 0 stars, that would be my choice. I came to have my lunch at this place, and all I heard were fights. The employee Marilyn argued with two different customers and, on top of that, spoke rudely to her own coworker. She is unprofessional and uses vulgar language. Nobody wants to come for lunch and be forced to listen to insults and foul words from the staff. To make things worse, the employee complained and said it’s not her fault if customers don’t know how to read English. Ironically, her English was not appropriate or good either. If she speak Spanish why she did not help the client? Completely unacceptable attitude!! As for the food, terrible quality. The vegetables were old: the lettuce was wilted and colorless, the tomato was spoiled, and the spinach… frozen! How is it possible to serve frozen spinach in a fresh meal? Such a terrible experience. Please be more careful when hiring your employees. ⭐☆☆☆☆ Español La peor experiencia, si pudiera dar 0 estrellas esa sería mi opción. Vine a tomar mi lunch a este lugar y lo único que escuché fueron peleas. La empleada Marilyn discutió con dos clientes diferentes y en varias ocasiones le habló de forma grosera incluso a su propio compañero de trabajo. No es profesional y usa un lenguaje vulgar. Nadie quiere venir a comer y estar escuchando groserías y malos tratos de parte de los empleados. Para empeorar, la empleada se quejó diciendo que no es su culpa que los clientes no sepan leer inglés. Irónicamente, su inglés tampoco es apropiado ni bueno y ella es perfectamente capaz de hablar español y ayudar al cliente. Una actitud completamente fuera de lugar. En cuanto a la comida, pésima calidad. Los vegetales estaban viejos: la lechuga marchita y sin color, el tomate en mal estado y la espinaca… ¡congelada! Qué terrible experiencia. Por favor, más cuidado al contratar a sus empleados.
  • KC
    Karla Chinchilla
    Jul 22, 2025
    5.0
    Delicioso y fresco

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

The Subway restaurant is located at 5445 E Fwy, Harris, Houston, TX 77020, inside the Chevron C-Store.

What are the operating hours of this Subway location?

This Subway restaurant is open 24 hours every day, from Monday through Sunday.