Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 8420 Katy Freeway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.8
176 reviews
5 stars
56
4 stars
20
3 stars
11
2 stars
8
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, language barriers, and slow service.
Food Quality
Many customers reported issues with food quality, including stale ingredients, poorly made sandwiches, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and concerns about food handling practices.
Operational Issues
Customers expressed frustration over inconsistent hours, with some reporting early closures and unavailability of menu items.
Management Concerns
There were complaints about lack of management presence and inadequate training for employees, leading to poor service experiences.
- RHRonnie HortonNov 11, 20251.0Consistently one of the poorest quality Subways in Houston for both food quality and customer service.
- RYreisy yeroNov 8, 20251.08:40 pm closed
- WHWongi HsuSep 30, 20251.0ChatGPT 5 Temporary Chat You said: was attempting to apply the coupons (paper coupon and app coupon) to get footlocker sandwiches. A lady was at beginning what I am going to order and then she tried to look at what I have on hand. After I told her that is a coupon, she started to say no she cannot help me on that. I was asking two more times to confirm that "you sure I am not able to use coupons", and she responded "no coupons here". And at this moment, she said it loudly (maybe it is because the environment is little bit noisy), and everyone started to stared at me. ridiculous 幫我修文 ChatGPT said: 以下是你原文的潤飾版本，我將它整理成更流暢且清楚的敘述，保持事實但更專業、自然： I was trying to use both a paper coupon and an app coupon to get some Footlocker sandwiches. At first, a lady at the counter asked what I wanted to order and looked at what I had in hand. When I told her that I had a coupon, she said she couldn’t help me with that. I asked her two more times to confirm, “Are you sure I can’t use these coupons?” and she replied, “No coupons here.” At that moment, she suddenly said it loudly (maybe because the place was a bit noisy), and everyone started staring at me. It was really ridiculous.
- JCJorge CamachoJul 23, 20251.0I went in there and they had a teenager who was on his phone by himself working the counter and register. He had just came out of the back room and put on his gloves and continue to hold his phone while trying to make the sandwich. The vegetables looked soggy and not fresh. The protein area was covered with a silver pan blocking customers from seeing the proteins and that's just give stale sketchy vibes. I just walked out cause the worker holding his phone with the gloves while making a sandwich screams cross contamination
- JAJohn AndersonJun 7, 20251.0Really just wanted a cookie and this dude really closed super early. He’s already got the door locked, floors mopped, and as soon as I walked up he just went straight to the back
Frequently Asked Questions About Subway
Where is this Subway restaurant located?
This Subway is located at 8420 Katy Freeway, Suite #400, Houston, TX 77024, USA.
What are the operating hours of the Subway at 8420 Katy Freeway?
The Subway is open daily from 8:00 AM to 9:00 PM.
Does this Subway offer delivery and pickup services?
Yes, this Subway offers in-store pickup and delivery services.
Can I dine in at the Subway located at 8420 Katy Freeway?
Yes, this Subway serves dine-in customers.
Does this Subway provide catering services?
Yes, catering is available at this Subway location.
Which meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner.
How can I view the menu or place an order at this Subway?
You can view the menu and place an order online at https://subway.com/en-us/restaurant/42178-0/menu/
What nearby places can I visit around Subway at 8420 Katy Freeway?
Nearby places include CustomEyes Memorial (optometrist), Spring Valley Nail Salon (beauty salon), Sport Clips Haircuts of Spring Valley Town Center (hair salon), and Starbucks (coffee shop).
Is there a coffee shop near the Subway on Katy Freeway?
Yes, there are several Starbucks coffee shops nearby for your convenience.
If I'm visiting the Spring Valley Nail Salon, can I also stop by Subway nearby?
Yes, Spring Valley Nail Salon is close to Subway at 8420 Katy Freeway, making it easy to enjoy a meal before or after your salon visit.