Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 7680 Katy Freeway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed; while some employees are praised for being friendly and accommodating, several reviews highlight rude and unprofessional behavior from specific staff members.
Cleanliness
The cleanliness of the restaurant is frequently mentioned, with some customers noting it as clean and well-maintained, while others report dirty tables and unsanitary conditions.
Food Quality
The quality of food varies; some customers enjoyed their sandwiches and found them well-made, while others complained about stale ingredients and poorly assembled orders.
Staff Attitude
There are numerous complaints about the attitude of staff members, particularly older employees, who are described as rude and dismissive, negatively impacting the overall customer experience.
Service Speed
Service speed is inconsistent; some customers report quick and efficient service, while others experienced long wait times and slow staff.
WG
Walter Garay
Oct 30, 2025
1.0
I recently visited your location and had a very disappointing experience. Two employees — one named Helen (an older lady) and another wearing large glasses — were extremely rude and unprofessional. Their behavior came across as dismissive and disrespectful. I hope this is addressed, as this level of customer service is unacceptable. And why was she Sweeping the floor while making a sub smh
CM
Crystal Manriquez
Oct 23, 2025
5.0
Mrs. Tran is so sweet and makes a perfect sandwich. Definitely will be back
BB
Brandy Bernat
Oct 11, 2025
5.0
I had waited too long to place a catering order online so walked in hoping for the best and I wasn’t disappointed. They kindly took my order and had three sandwich platters ready for me within an hour.
KV
Kris V
Oct 10, 2025
5.0
I had a really good experience. The ladies took very good care of me on my order. It was perfect, and everything tasted great. The place was cleaner than most subways.
SS
Shan
Oct 6, 2025
1.0
The asian lady was rude, inpatient and racist. I have been to several other stores and this is the worst. Being hateful and annoyed because her customer looks Asian. Will not go back again.