Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Houston Subway® Restaurant at 1157 Willowbrook Mall brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
My recent Subway experience left me profoundly dissatisfied, chiefly owing to the lamentable state of their ingredients. The bread, the very bedrock of their submarine sandwiches, was indisputably stale. Possessing an off-putting, acrid taste, it clearly betrayed a lack of freshness. To serve bread of such poor quality represents a significant failure in quality control, one that casts a pall over the establishment’s reputation.
Beyond this instance of stale bread, the overall situation engendered significant unease regarding hygienic practices. The condition of the bread intimates possible inadequacies in the procedures for storing and handling foodstuffs. I strongly recommend that public health inspectors launch a comprehensive inquiry into this particular franchise to guarantee adherence to established safety mandates and forestall any future recurrences. A restaurant’s dedication to upholding the strictest principles of sanitation ought to be paramount; in this respect, this Subway manifestly failed.
Therefore, I earnestly advocate swift intervention on the part of both Subway headquarters and the local public health authorities. Remedial measures should encompass replacing or providing supplementary training to the extant personnel, instituting an exhaustive sanitation audit, and executing a more rigorous supervision of customer relations to ensure steadfast adherence to prescribed standards of brand excellence. Were a rating of zero stars an option, I would unhesitatingly assign it to this establishment. Rectifying these deficiencies is imperative to resuscitating customer confidence and safeguarding the Subway brand’s continued validity.
KK
Kashmira Khan
Aug 1, 2025
1.0
The food quality was also deeply concerning. I observed mosquitoes flying around the sandwich station an obvious health code violation and the bread used for my sandwich was clearly stale and unpleasant to eat. These are not minor issues; they raise serious questions about hygiene practices and food safety at this location. This experience reflects a broader failure in staff management, training, and quality control. For the safety and satisfaction of customers, I strongly recommend:
• Immediate staff retraining or replacement
• A thorough health and hygiene inspection by the appropriate food safety authorities
• Regular oversight from regional Subway management to ensure standards are being met
KD
Kamil Dar
Aug 1, 2025
1.0
I had a very disappointing experience at this Subway location, and I feel it’s important to share for the sake of future customers. The customer service was extremely poor. The two Spanish ladies working behind the counter were incredibly disrespectful and unprofessional.When I arrived, I immediately noticed mosquitoes flying around the sandwich area — a major hygiene concern. The staff, however, were too busy chatting with each other to acknowledge the issue or attend to customers properly.I ordered a foot-long veggie sandwich and asked politely for extra vegetables, even offering to pay extra. Instead of helping me, they looked at each other, laughed, and mocked me — making the experience uncomfortable and humiliating.When I asked for soda with just a little ice, they refused and insisted that they must fill the cup mostly with ice. I barely got any soda, and when I requested less ice, I was told they couldn’t give me a full cup of soda otherwise. That’s unfair and feels dishonest.To make matters worse, I was charged $8.68 for a veggie sandwich that usually costs about $6. No explanation was given, and again, the staff responded rudely when I questioned it.
SN
San Nawaz
Aug 1, 2025
1.0
I’ve had two very disappointing experiences at this Subway location, both involving the same two girls working behind the counter.
On my first visit, I politely asked for more than two sauces on my sandwich. Instead of simply honoring my request, the girls laughed and made fun of me, which felt extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with basic courtesy — not to be mocked for a simple preference.
Then, just yesterday around 5 PM, I returned to give them another chance, but the experience was equally frustrating. They were out of chocolate cookies, and when I asked if they could make more, they didn’t even bother or seem interested in helping. I also asked for more napkins as I had children with me, but they only gave me three and then refused to give me any more, telling me to “ask someone else.”
What was even more disturbing is that I witnessed them behaving the same way toward other customers. Two white ladies next to me asked for extra cheese, and instead of fulfilling the request respectfully, the girls looked at each other and laughed at them as well. This kind of behavior is not only unprofessional but also humiliating for customers.
This location seriously lacks customer service training. The staff’s attitude is disrespectful, dismissive, and frankly, damaging to the Subway brand. I sincerely hope management steps in and addresses this ongoing issue.
What is the exact location of this Subway restaurant?
The Subway is located at 1157 Willowbrook Mall, Space 1162, in the Harris sublocality of Houston, TX, 77070, inside Willowbrook Mall.
What are the operating hours of the Subway at Willowbrook Mall?
The Subway is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Subway location offer curbside pickup?
Yes, this Subway offers curbside pickup for customers who prefer a contactless order collection experience.
Can I order food for delivery from this Subway?
Yes, you can conveniently order delivery from this Subway through the app or online menu.
Does the Subway restaurant serve breakfast, lunch, and dinner?
Yes, it offers meals for breakfast, lunch, and dinner to satisfy different dining needs.
Is dine-in available at this Subway location?
Yes, dine-in service is available at this Subway restaurant inside Willowbrook Mall.
How can I view the menu for Subway at Willowbrook Mall?
You can see the full menu by visiting their website link: https://www.subway.com/en-US/MenuNutrition/Menu
Which nearby restaurants can I visit after dining at Subway?
Nearby restaurants include Charleys Cheesesteaks, Wendy’s, Bigotes Street Tacos, and Chick-fil-A, offering a variety of sandwich, fast food, and Mexican cuisine options.
Are there other sandwich shops near the Subway at Willowbrook Mall?
Yes, there are several other Subway locations nearby as well as Charleys Cheesesteaks, providing multiple sandwich options in the area.
What shopping options are close to the Subway restaurant in Willowbrook Mall?
Nearby shopping includes stores like Fossil for jewelry and fashion accessories, GameStop for video games and toys, and Sunglass Hut for eyewear and accessories.