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Subway

2.7
(179 reviews)

Business Details

(832) 955-8315
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 12171-A Katy Freeway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12171-A Katy Freeway, Houston, TX
77079, United States

Hours

Reviews

2.7
179 reviews
5 stars
57
4 stars
13
3 stars
12
2 stars
8
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic communication skills.

Operational Issues

Customers frequently reported that the location closes earlier than advertised and often runs out of menu items, leading to frustration.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, lack of toppings, and incorrect orders.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poorly maintained facilities.

Staff Competence

Many reviews indicated that staff members struggled with basic English and product knowledge, impacting the overall service experience.
  • LD
    Long Dang
    Feb 14, 2026
    1.0
    Misleading promotion. They have buy 1 get 1 50% off foot long. The lady didn't tell me if I order 1 more meat (which i paid extra for) I will not get this promotion until everything is made. Won't be returning for a second time. They also lock the restroom door so you cannot use it.
  • FB
    Fabiola Brandt
    Feb 4, 2026
    1.0
    Horrible service. The sandwich was poorly made, and the staff’s communication was terrible. I arrived around 3:30 pm today and the experience was extremely disappointing. First and last time coming here.
  • BB
    Byron
    Jan 31, 2026
    1.0
    I went to this subway at 8:35pm to get food for me & my family.. They close at 9pm. The door was locked & the women inside was cleaning the floors. I asked her to open the door & she said they were closed. I told her through the glass they are supposed to be open until 9pm & pointer the sign at the door stating the hours which say 10am-9pm. She just replied “we are closed” It’s very obviously this employee wanted to leave early & was closing down at a time they should still be open. This is not a way to run a business & they lost a customer today.
  • 6S
    6MT Sedan
    Jan 31, 2026
    1.0
    Terrible service, didn’t want to take my order, forced me to pay seperate from my friends, left my sandwich cold and didnt even give enough meat to start with, terrible attitude.
  • PK
    Parker Knight
    Jan 29, 2026
    1.0
    This was easily the worst Subway I’ve ever been to. The lady making the sandwiches was extremely rude and didn’t understand English making the ordering experience very difficult. Needless to say I will not be returning and I don’t recommend anyone visit this location

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway is located at 12171-A Katy Freeway, Tully Shopping Center, Houston, TX 77079.

What are the opening hours of the Subway at 12171-A Katy Freeway?

The Subway is open every day from 8:00 AM to 9:00 PM.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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