Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 12430 Tomball Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional during interactions.
Food Quality
Several customers reported issues with food quality, including stale ingredients and unsatisfactory preparation.
Cleanliness
Mixed feedback on cleanliness; some praised the cleanliness of the location while others noted unsanitary conditions.
Staff Attitude
Inconsistent staff attitudes were noted, with some employees providing excellent service while others were described as unfriendly or unhelpful.
SG
Sabrika Gabriel
Feb 7, 2026
1.0
The morning manger had the door locked at 8:00 when I try to go in and she told me to come back at 10: 00 which is unacceptable.
AA
Ana
Jan 30, 2026
1.0
I’ve been to this Subway multiple times, but this last visit was awful and enough to make me not return.
I stood at the counter for about 3 minutes while two employees were having a full conversation before acknowledging me. When one finally did, she yelled to ask what bread I wanted—I didn’t even realize she was talking to me at first.
When it came time to pay, I told her I had a coupon and she completely ignored me. She gave me the total, and when I repeated that I had a coupon, she said “well scan it” without explaining where or how. I had to figure it out myself while she just stared, offering zero help.
After I finally scanned it and was about to leave, she said she needed the coupon, tore it up in front of me, and walked away. The entire interaction was rude, dismissive, and unprofessional.
I understand everyone has bad days, but this was unacceptable customer service. I will not be returning.
JE
John Eidson
Jan 30, 2026
3.0
Keep the veggies fresh and it's everything🙏🏿
LW
Lisa Williams
Jan 27, 2026
1.0
I know it's been said many times. We should be able to give no stars. The none service here is crazy. When I walked in the 2 working there look at me like I walked in there house without knocking. The one of them decided to help me. She making my sandwich I told her heavy heavy mayo. She She can't because she need some for TOMORROW. 😐 I said what. She repeated I have to have some for TOMORROW. So I walked out. Without the sandwich. 🤬
XD
XTENCIONCORD (Draws)
Jan 18, 2026
1.0
Great food, service very poor, the lady with the grey hair is really mean. Kills the vibe