Subway

3.5
211 reviews
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Business Details

13127 Veterans Memorial Dr, Houston, TX
77014, United States
(281) 537-6960
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 13127 Veterans Memorial Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
13127 Veterans Memorial Dr, Houston, TX
77014, United States

Hours

Reviews

3.5
211 reviews
5 stars
86
4 stars
38
3 stars
25
2 stars
17
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees being rude, dismissive, and unhelpful.

Food Quality

Customers frequently reported issues with food quality, including missing ingredients, poorly prepared sandwiches, and unsanitary conditions.

Cleanliness

While some customers noted cleanliness, many others reported dirty floors and unsanitary practices by staff.

Order Accuracy

Multiple reviews mentioned incorrect orders and staff's inability to follow instructions, leading to dissatisfaction.

Limited Ingredients

Several customers expressed frustration over the lack of available ingredients and menu items, impacting their overall experience.
  • WW
    Waasi
    Dec 28, 2025
    2.0
    Sandwiches are barely ever toasted, and even when put in the toaster they never come out totally warm. Also the employees repeatedly cannot follow online instructions, and always mess something, or multiple things up-- ex. Light onions does not mean a pound of onions.
  • RL
    Roberto Loredo
    Oct 20, 2025
    5.0
    Good customer service!
  • DC
    danessa cisneros
    Oct 10, 2025
    1.0
    Me and my cousin went Friday 10th around 8:20 we had a coupon and I told her since the beginning towards the end when I was about to pay I asked if it’s ready for me to scan the coupon she said that it doesn’t work and I can’t use it till next Sunday that that’s what her manger told her. Which makes no sense cs I went to another subway and they accepted it. They were very rude saying that we just want to eat free.. when that’s not the case we have a coupon why wouldn’t we use it and what they were saying made no sense. Then they told us too leave and one went to the door to kick us out. They didn’t try to solve the situation. Horrible customer service.
  • EK
    Evelyn Kellebrew
    Oct 2, 2025
    2.0
    Very disappointed 😞 with service.It looks like the the assoicate was forced to come to work.i felt 😞 bad
  • TE
    Tiffini Elaine
    Oct 2, 2025
    2.0
    Floor was dirty, workers only spoke to each other in Spanish without communicating with me. Employee dropped bread cutting knife on the floor rinsed it off with just water and continued cutting bread. The turkey was shredded not sliced and the vegetables were soggy.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 13127 Veterans Memorial Dr in the Parkchase Shopping Center, Harris, Houston, TX 77014.

What are the opening hours of this Subway location?

This Subway is open every day from 8:00 AM to 9:00 PM.