Sonic Drive-In

3.0
902 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9703 Jones Road for the ultimate SONIC experience!

Location

Sonic Drive-In
9703 Jones Road, Houston, TX
77065, United States

Hours

Reviews

3.0
902 reviews
5 stars
277
4 stars
129
3 stars
119
2 stars
63
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times and unresponsive staff.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including incorrect items and missing components.

Food Quality

Customers expressed dissatisfaction with the quality of food, mentioning cold items, old grease, and poorly prepared meals.

Customer Experience

Several reviews noted rude or unprofessional behavior from staff, contributing to a negative overall experience.

Location Condition

Feedback indicated that the physical appearance of the location is uninviting and in need of maintenance.
  • CC
    Chris Churchill
    Dec 27, 2025
    5.0
    See that outlet in the photo you need to put a cover on that outlet that’s 120v and if someone like a child sticks their finger inside they’re gonna own this location
  • ZH
    Zach Hockaday
    Dec 21, 2025
    1.0
    The sonic tried charging me $.69 for a cup of water. I said no thank you, you can keep the water. Credit cards aren’t accepted at the terminals. They have to take your credit card and scan them. But rather than going straight to the credit card machine, they walk with my credit card to the other stalls to service them. This exposed my card to fraudulent tap to pay credit card charges. Unacceptable. My son’s shake was served with out a straw. I asked where the straw was she said it would be out with the food. 10 minutes later the food arrives. Temperature dependent items should be served with all of the tools (straw) needed to consume at the point of delivery especially when it takes 10 minutes My “no cheese” hamburger was served with cheese From the time I placed my order and they finally got it right, 30 minutes had passed. I was one of 3 cars at the sonic Never coming to this place again
  • CR
    Cassie Rigsby
    Nov 20, 2025
    4.0
    I've been here a few times and rarely left satisfied. This trip was perfect. Food was fresh, hot and quick.
  • BE
    Brian Edgerly
    Nov 17, 2025
    1.0
    None of the payment screens work. Have to trust the worker by giving my card to pay inside. Having to repeat myself 3 or 4 times. Fix the hardware and I will change my review. I never leave negative reviews. This is justified
  • SF
    Sydney Flores-New
    Oct 13, 2025
    1.0
    If you’re looking for a masterclass in confusion and customer neglect, this Sonic delivers. Rancid ice cream, endless waiting, and a staff so lost they had to call a GM just to process a refund. Felt less like fast food and more like slow, dismissive torture.