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Sonic Drive-In

3.0
(864 reviews)

Business Details

9703 Jones Road, Houston, TX
77065, United States
(346) 237-9901

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9703 Jones Road for the ultimate SONIC experience!

Location

Sonic Drive-In
9703 Jones Road, Houston, TX
77065, United States

Hours

Reviews

3.0
864 reviews
5 stars
256
4 stars
125
3 stars
113
2 stars
60
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted unsanitary conditions, particularly regarding drink machines and overall restaurant cleanliness.

Customer Experience

Customers expressed frustration with the overall experience, citing lack of communication, unprofessional behavior from staff, and inadequate management.
  • GT
    Gadget Trill
    Feb 13, 2026
    1.0
    I appreciate fresh made food but they take long, just to give you the wrong order on more than several different occasions. After a 15 minute wait you'll eventually get your right order with sub par customer service. Won't be going back to this location.
  • CH
    Christopher Hernandez
    Feb 3, 2026
    1.0
    Disgusting restaurant. They don’t clean drink machines. Our drinks had mold in them. Called customer service and they said the manager for this location should call us back within 48 hours to discuss a refund and I’ve been waiting almost 2 weeks. The manager and employees don’t care. Go to the one off West Rd.
  • BC
    Belinda Christopher
    Jan 17, 2026
    1.0
    Always sorry about bad service 😕 but bo change. Go somewhere else
  • CC
    Chris Churchill
    Dec 27, 2025
    5.0
    See that outlet in the photo you need to put a cover on that outlet that’s 120v and if someone like a child sticks their finger inside they’re gonna own this location
  • ZH
    Zach Hockaday
    Dec 21, 2025
    1.0
    The sonic tried charging me $.69 for a cup of water. I said no thank you, you can keep the water. Credit cards aren’t accepted at the terminals. They have to take your credit card and scan them. But rather than going straight to the credit card machine, they walk with my credit card to the other stalls to service them. This exposed my card to fraudulent tap to pay credit card charges. Unacceptable. My son’s shake was served with out a straw. I asked where the straw was she said it would be out with the food. 10 minutes later the food arrives. Temperature dependent items should be served with all of the tools (straw) needed to consume at the point of delivery especially when it takes 10 minutes My “no cheese” hamburger was served with cheese From the time I placed my order and they finally got it right, 30 minutes had passed. I was one of 3 cars at the sonic Never coming to this place again

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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