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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9703 Jones Road for the ultimate SONIC experience!
Numerous customers reported extremely slow service, with long wait times and unresponsive staff.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including incorrect items and missing components.
Food Quality
Customers expressed dissatisfaction with the quality of food, mentioning cold items, old grease, and poorly prepared meals.
Customer Experience
Several reviews noted rude or unprofessional behavior from staff, contributing to a negative overall experience.
Location Condition
Feedback indicated that the physical appearance of the location is uninviting and in need of maintenance.
CC
Chris Churchill
Dec 27, 2025
5.0
See that outlet in the photo you need to put a cover on that outlet that’s 120v and if someone like a child sticks their finger inside they’re gonna own this location
ZH
Zach Hockaday
Dec 21, 2025
1.0
The sonic tried charging me $.69 for a cup of water. I said no thank you, you can keep the water.
Credit cards aren’t accepted at the terminals. They have to take your credit card and scan them. But rather than going straight to the credit card machine, they walk with my credit card to the other stalls to service them. This exposed my card to fraudulent tap to pay credit card charges. Unacceptable.
My son’s shake was served with out a straw. I asked where the straw was she said it would be out with the food. 10 minutes later the food arrives. Temperature dependent items should be served with all of the tools (straw) needed to consume at the point of delivery especially when it takes 10 minutes
My “no cheese” hamburger was served with cheese
From the time I placed my order and they finally got it right, 30 minutes had passed. I was one of 3 cars at the sonic
Never coming to this place again
CR
Cassie Rigsby
Nov 20, 2025
4.0
I've been here a few times and rarely left satisfied. This trip was perfect. Food was fresh, hot and quick.
BE
Brian Edgerly
Nov 17, 2025
1.0
None of the payment screens work. Have to trust the worker by giving my card to pay inside. Having to repeat myself 3 or 4 times. Fix the hardware and I will change my review.
I never leave negative reviews. This is justified
SF
Sydney Flores-New
Oct 13, 2025
1.0
If you’re looking for a masterclass in confusion and customer neglect, this Sonic delivers. Rancid ice cream, endless waiting, and a staff so lost they had to call a GM just to process a refund. Felt less like fast food and more like slow, dismissive torture.