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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9703 Jones Road for the ultimate SONIC experience!
Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted unsanitary conditions, particularly regarding drink machines and overall restaurant cleanliness.
Customer Experience
Customers expressed frustration with the overall experience, citing lack of communication, unprofessional behavior from staff, and inadequate management.
GT
Gadget Trill
Feb 13, 2026
1.0
I appreciate fresh made food but they take long, just to give you the wrong order on more than several different occasions. After a 15 minute wait you'll eventually get your right order with sub par customer service. Won't be going back to this location.
CH
Christopher Hernandez
Feb 3, 2026
1.0
Disgusting restaurant. They don’t clean drink machines. Our drinks had mold in them. Called customer service and they said the manager for this location should call us back within 48 hours to discuss a refund and I’ve been waiting almost 2 weeks. The manager and employees don’t care. Go to the one off West Rd.
BC
Belinda Christopher
Jan 17, 2026
1.0
Always sorry about bad service 😕 but bo change. Go somewhere else
CC
Chris Churchill
Dec 27, 2025
5.0
See that outlet in the photo you need to put a cover on that outlet that’s 120v and if someone like a child sticks their finger inside they’re gonna own this location
ZH
Zach Hockaday
Dec 21, 2025
1.0
The sonic tried charging me $.69 for a cup of water. I said no thank you, you can keep the water.
Credit cards aren’t accepted at the terminals. They have to take your credit card and scan them. But rather than going straight to the credit card machine, they walk with my credit card to the other stalls to service them. This exposed my card to fraudulent tap to pay credit card charges. Unacceptable.
My son’s shake was served with out a straw. I asked where the straw was she said it would be out with the food. 10 minutes later the food arrives. Temperature dependent items should be served with all of the tools (straw) needed to consume at the point of delivery especially when it takes 10 minutes
My “no cheese” hamburger was served with cheese
From the time I placed my order and they finally got it right, 30 minutes had passed. I was one of 3 cars at the sonic
Never coming to this place again