Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12620 Jones Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
603 reviews
5 stars
253
4 stars
121
3 stars
75
2 stars
39
1 star
115
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, particularly from management and staff.
Food Quality
Mixed reviews on food quality; while some enjoyed the drinks and certain menu items, others complained about cold food and poor taste.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.
Inconsistent Experience
Customers noted that experiences varied greatly, with some visits resulting in excellent service while others were disappointing.
Management Concerns
Concerns were raised about management practices, including staff treatment and operational efficiency.
- CMClaude MimsJan 5, 20265.0I love to order Sprite slushy
- BRBLANCA DURON RDGZDec 19, 20255.0Jeanett is the best ! She remembers us every time ! We come here instead of the one by our home on 249 & Antione Thank you Jeanett for always providing great service!!
- SSShannon SOct 15, 20251.0Came for a route 44 Drink through drive through and paid with cash. Was shorted my change and they just handed me change back without saying anything and no receipt. Asked for total and realized they shorted me change and wasn’t going to say anything until I questioned them. Geni told Me they had no change to give me so I told Them I wasn’t donating money to them and I want my change. She got another employee who had keys and they magically found some change to give me back. No apologixes nothing, just blatantly stealing money so beware and check your receipt and change before you leave
- WBWill BrownSep 3, 20252.0The slowest sonic on the planet
- TTTiaJul 21, 20251.0Manager Janet, I think that's her name, yelled at an employee named Brian. She thought she couldn't hear him, but she left the microphone on.She is very rude to her employees. Days later I went and asked for Brian and they told me he quit. There is another guy named Tony, he, like Brian, is very kind and polite, but I think they should fire the manager of this store. She is also very rude to the people who shop there.