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Sonic Drive-In

3.6
(604 reviews)

Business Details

12620 Jones Road, Houston, TX
77070, United States
(281) 469-1221

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12620 Jones Road for the ultimate SONIC experience!

Location

Sonic Drive-In
12620 Jones Road, Houston, TX
77070, United States

Hours

Reviews

3.6
604 reviews
5 stars
254
4 stars
121
3 stars
75
2 stars
39
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Food Quality

Mixed reviews on food quality, with some praising the drinks and others criticizing the food as stale or cold.

Management Issues

Concerns about management practices and employee treatment were highlighted, with some customers calling for better management.

Inconsistent Experience

Customers experienced variability in service and product availability, leading to a lack of reliability.
  • CM
    Claude Mims
    Jan 5, 2026
    5.0
    I love to order Sprite slushy
  • BR
    BLANCA DURON RDGZ
    Dec 19, 2025
    5.0
    Jeanett is the best ! She remembers us every time ! We come here instead of the one by our home on 249 & Antione Thank you Jeanett for always providing great service!!
  • SS
    Shannon S
    Oct 15, 2025
    1.0
    Came for a route 44 Drink through drive through and paid with cash. Was shorted my change and they just handed me change back without saying anything and no receipt. Asked for total and realized they shorted me change and wasn’t going to say anything until I questioned them. Geni told Me they had no change to give me so I told Them I wasn’t donating money to them and I want my change. She got another employee who had keys and they magically found some change to give me back. No apologixes nothing, just blatantly stealing money so beware and check your receipt and change before you leave
  • GG
    GAD GAD
    Dec 22, 2023
    5.0
    Two chili cheese hot dogs with no drink for about 6 bucks plus a dr pepper from costco 36 pack at 40 cents per can. Try to get that much food for $8 bucks these days.
  • NJ
    netia Jordan
    Dec 18, 2021
    4.0
    I really like this Sonic, you just never know what to expect when you arrive. One day they can’t make blasts because they are out of ice cream, one day they only accept cash but on a different day they only accept cards, or they decide not to serve anyone else because they are closing in 20 minutes. So, other than any number of surprises that might await you upon arrival, their food and drinks are just as good as any other Sonic. Bring back chili pie (frito pie)!!!!

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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