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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Houston, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3626 Old Spanish Trail for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food.
Wait Times
Customers frequently complained about excessively long wait times for both drive-thru and mobile orders.
Food Quality
Several reviews mentioned that the food was often cold, not fresh, or poorly prepared.
Staffing Issues
Reviews indicated that the location is often understaffed, contributing to slow service and disorganization.
ST
S T
1 day ago
1.0
I don't know about the day time but the night precisely at 1:00AM! THEY CREW IS SLOW LIKE IS SOMETHING WRONG??? Waiting at the drive thru speaker box for somebody to take an PICK UP ORDER TAKES OVER 30 MINS????????? JUST GO TO THE NEXT SONIC
GG
good girl
2 days ago
1.0
Went on Thursday night @ 2am was told we're closed but there were 2 cars in drive thru and website says open til 3am just wanted a cup of ice
IR
Imari Reynolds
Feb 18, 2026
1.0
came at 2am ona tuesday they lied and said cash only because they didn’t want tot take my order do not come here and waste your time
EG
Eddie Gulley
Feb 11, 2026
1.0
The food is ok the customer service it's horrible the Rouge always have an attitude. They are very slow all the time if there is 1 car in the drive-thru its going to take you know less than 15 minutes to get your order. 2 or 3 cars you you will wait 20 to 25 minutes. If you are in a rush dont come at night time.
MD
M D
Jan 26, 2026
1.0
The staff at this location was very rude and made a simple situation unnecessarily difficult. I placed two mobile orders one for my boyfriend and one for myself both paid for and placed correctly through the app. Since I was already there, I picked up both.
I don’t understand why this became an issue. The total order was just two small mozzarella sticks each (eight total). There was no reason for staff to press me or escalate the situation.
Very disappointing customer service. This location needs better professionalism.