Brand Certified
Smashburger
4.7(917 reviews)
Certified by Smashburger • Feb 22, 2026
Business Details
5102 Richmond Avenue, Houston, TX
77056, United States
Certified by Smashburger • Feb 22, 2026
(346) 200-1266
Certified by Smashburger • Feb 22, 2026
https://smashburger.com/locations/us/tx/houston/5102-richmond-avenue
Certified by Smashburger • Feb 22, 2026
About
Certified by Smashburger • Feb 22, 2026
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Smashburger • Feb 22, 2026
Hours
Certified by Smashburger • Feb 22, 2026
Reviews
4.7
917 reviews
5 stars
796
4 stars
51
3 stars
31
2 stars12
1 star
27
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and attentive service, particularly highlighting employees like Shawn and Maria for their exceptional customer care.
Food Quality
The food received positive feedback for being delicious and fresh, with specific mentions of burgers and shakes being particularly enjoyable.
Atmosphere
The atmosphere was described as welcoming and pleasant, contributing to a positive dining experience.
Inconsistency
Some reviews noted issues with order accuracy and service quality, particularly with one employee's attitude, indicating a need for improvement in consistency.
Cleanliness
While many reviews praised the cleanliness of the location, there were a few mentions of unsanitary conditions that need addressing.
- RARowan Ashcraft5 days ago2.0The building is nice, but the experience doesn’t match. The food was mediocre and overpriced—about $20 for a basic burger. For the same price, Murphy’s Taphouse across the street offers a better burger with fries. The wait was also excessive. With only a one customer ahead of me, it still took around 20 minutes, which is hard to justify for fast food.
- UPUnfiltered Panda5 days ago1.0I arrived about 30 minutes before closing. The employee taking orders had to check with a coworker to confirm they were still serving. I then waited while the soda machine was reassembled, which suggested closing procedures had already started. The burger I received was excessively seasoned with black pepper. The amount was far beyond normal and made the food inedible for me, causing significant stomach distress afterward. Overall, the experience felt rushed, unwelcoming, and poorly handled.
- GDGia DuarteFeb 19, 20261.0Came for lunch at 1:30 and no one was at the register. Maria came out and was extraordinarily rude. Instead of getting behind the register to take my order, she stood to the side of the register, glaring at me and told me that she doesn’t have to take my order.
- NDnexive djFeb 18, 20263.0Esa política de no aceptar cash está muy mal nosotros éramos 4 personas para consumir y nos tuvimos que ir porque no aceptaban cash y se los estábamos pagando exacto , el cajero nos atendió muy bien y todo , pero como no van a a aceptar cash ?????
- JNJennifer NewmanFeb 15, 20264.0First, kudos to the employees who were trucking along in the kitchen acting like nothing was happening. Water was pouring through the roof down onto the POS system. It took a little longer to get our food. Downside, we had to download an app to place an order or either go in, no drive-thru to order.
Frequently Asked Questions About Smashburger
What type of food does Smashburger specialize in?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in, with delivery available from 11:00 AM to 9:30 PM.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger offers both delivery and takeout services.
Where is Smashburger located?
Smashburger is located at 5102 Richmond Avenue, Houston, TX 77056, USA.
Can I order Smashburger food through their app?
Yes, you can order from Smashburger using their app available on the Apple App Store or through their online ordering platform.
Does Smashburger have accessibility features?
Yes, Smashburger provides wheelchair accessible entrance, parking, seating, and restrooms, along with high chairs for children.
Is Smashburger family-friendly and suitable for children?
Yes, Smashburger welcomes families and children and offers a children's menu as well.
Are there any nearby beauty and spa services near Smashburger?
Yes, nearby beauty and spa options include DL Row, Benefit Brow Bar at Ulta, Ulta Beauty, The Grand Nails Of America, Amazing Lash Studio, and Nail Zone, which customers might visit before or after enjoying a meal at Smashburger.
What other dining options are close to Smashburger?
Nearby dining options include MOD Pizza, Honey Baked Ham, Subway, Twisted Grilled Cheese food truck, Chinese Cafe, Noodles and Company, and Dimassi's Mediterranean Buffet, offering a variety of cuisines to complement your visit to Smashburger.
Are there shopping and service facilities near Smashburger?
Yes, customers can visit nearby places such as Office Depot, Office Depot Print & Copy, T.J.Maxx, Aaron Brothers Art & Framing, Spec's Wines Spirits and Finer Foods, ScoNet computer repair, and various professional services for a full shopping and service experience around Smashburger.
Brand Certified Facts from Smashburger
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Certified February 22, 2026Yext Knowledge Graph
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