Steak HouseAmerican RestaurantSeafood RestaurantSaltgrass Steak House
Service, Steaks and Standards - At Saltgrass Steak House we keep it simple and delicious. Every item on our menu is crafted in our award-winning scratch kitchen upholding our famous quality standards. Savor our Angus Beef steaks, tender BBQ ribs, our famous Shiner Bock beer bread or a slice of our famous Two-Fork Cheesecake that are made in house daily. Saltgrass offers an unforgettable experience for every guest including standout Happy Hour deals, large party accommodations and scrumptious Family Meal deals available for take-out. Make your next meal unforgettable with Saltgrass Steak House in GRB/ Downtown.
Many customers praised the exceptional service provided by specific servers like Juan H, Sharod, and Emiliano, highlighting their attentiveness and friendly demeanor.
Food Quality
While some dishes received high praise, particularly the steak and potato soup, there were multiple complaints about overcooked or poorly seasoned food.
Wait Times
Several reviews noted long wait times for seating and food, particularly during busy periods, which negatively impacted the overall dining experience.
Atmosphere
The restaurant's atmosphere was generally described as welcoming and friendly, contributing positively to the dining experience.
Management Issues
There were reports of poor management and service inconsistencies, with some customers experiencing dismissive attitudes from staff and unresolved issues.
SC
santiago calderon
3 days ago
5.0
Great experience I enjoyed Kiara a lot. She took great care of me. And over all made my experience of the restaurant a lot more enjoyable. She’s a keeper !!!
CM
Creative Merchenary
Feb 17, 2026
5.0
We had an absolutely wonderful experience thanks to our Marcos! He got our entire order perfectly correct, stayed completely on top of our drinks, and handled every request without missing a beat. Their kindness and genuine attentiveness truly made our time there so enjoyable. Service like that makes all the difference — we’ll definitely be back!
AM
A Miller
Feb 15, 2026
5.0
We finally made it back to our local Saltgrass and had an exceptional experience. From the host to all the wait staff, everybody was very friendly and kind. Our waiter Juan kept our drinks filled, offered suggestions for our meal and kept us entertained. Absolutely enjoyed our time and meal.
JP
Janice Powell
Feb 14, 2026
1.0
This restaurant has the WORST CUSTOMER SERVICE EVER! I ordered 3 dinners online and drove downtown to pick them up. I would have checked to see if all my food was there, but the bag was sealed. So when I got home, two salads were missing. OK, I’m a reasonable person and mistakes happen. I called to ask if they could refund me for the salads that I did not receive and they flat out refused to do anything about it! They just had to refund a small portion to the card that was charged, but no. No apology, no refund, no gift card, no discount next time you come in…..nothing! It’s not the money, but the principle. I will never eat here again and I hope you don’t either! BTW, this was Valentines Day about 5:00 PM in case you are wondering which staff is responsible.
KM
Kati Mitchell
Feb 10, 2026
5.0
The meetings at the convention center made this location extremely busy but the staff really went out of its way to seat us quickly and everyone was very friendly our waiter, Joel, was amazing! The food was great!