Saltgrass Steak House

Reviews

• CG

  Concepcion Gomez

  Nov 11, 2025
  1.0
  horrible service ..this used to be our favorite place..but today we went today sat down for 7 mins.not a single person came to our table..to ask to take our order ..we felt discriminated..because we wore the only Latinos in there..Management needs to address this situation..we are never coming back..
• BM

  Brandon Marion

  Nov 7, 2025
  1.0
  I waited 2 hrs for a to go order. They didn't have the side I want , which is fine I sub the sides. They didn't tell me they were out until they brought my food. I got one of the sides. I followed up with the to go waitress twice. Still never got my side. Then found she left without telling the kitchen anything. The bar tender and the manager got my side out quickly. After waiting 1hr and a half for a side. I was quite unhappy with the service
• MR

  Manda Rogers

  Nov 2, 2025
  3.0
  I attempted to get a to go order starting at 12:58. I called ahead and was on hold for 20 minutes waiting to be transferred to the to go orders. I placed my order and waited 15 minutes specified, then drove to the restaurant. I arrived at 1:40, found a staff member to check on my order, and my food was not ready to go and was still cooking apparently. It's now 2:14 pm and I am still waiting. This is not a quick process if you are getting food to go. I ordered chicken tenders, french fries, salad, and bread. Not a steak or anything raw. It seems like a nice atmosphere, if I had time to sit and dine in. The staff tried their best to make up for the wait. 😕 In the future, I will wait until I have time to dine in, so I won't be disappointed. I probably won't return to this location in the future.
• LT

  Lakelsha Thomas

  Nov 1, 2025
  3.0
  Spent 20 minutes waiting to get a preordered pick up order since I was ignored for 19 of the minutes. Went to the pickup door, stood at the pick up counter for 5 minutes while multiple staff walked passed me and offered no assistance, finally caught another customer walking out and asked him if he had a Togo order and where should I go to pick mine up. He pointed towards the kitchen and said if you dont go there then no one will take care of you. Went to the staff computer near the kitchen, was behind another gentleman for another 10 or so minutes before who I believe was the manager finally asked how he can help and grabbed my already prepared order. Steak was very under, ordered medium well and it was close to medium rare, entire steak was very pink. Something was found in the cup of A1 that we ordered to go. Also the sauteed mushrooms was a tiny tablespoon amount as compared to what we receive at other saltgrass locations. Also, I didnt dine in but the bartenders were grabbing limes with their bare hands, grabbing glasses at the rim where customers have to put their mouth and not the stem of the glass or bottom, stored glasses were filthy and full of dust and fingerprints, and staff going into the restroom and outside with their towels and aprons that they wipe their hands with. I'll be sure to avoid this location in the future and I reported this to the Health department because god knows what else is happening behind the scenes.
• DJ

  D J

  Oct 27, 2025
  3.0
  I ordered the 8oz center-cut steak with grilled shrimp, mushrooms & onions, a side of Brussels sprouts, and the house salad. The salad came out first, but I barely ate a third of it — the leaves were not fresh, with wilted and darkened edges. I didn’t complain, partly because I was worried that if I did, my upcoming meal might somehow be compromised (not saying it would’ve happened but a plausible concern for me). Disappointing, but not worth the risk. I ordered my steak medium, but it arrived nearly well-done. I asked the server to confirm how I had ordered it — just in case I’d accidentally said “medium-well” (which I used to order ). The server confirmed I had, in fact, ordered medium. I then respectfully asked to have it replaced, as it was clearly overcooked — my friend, who saw it, agreed. They had also forgotten my mushrooms and onions. Given the situation, I would’ve expected the remake to be rushed, but it took quite a while. By that point, my friends were nearly done with their meals, so I asked the staff to pack my replacement to-go. They apologized and explained that the kitchen was remaking everything, including the Brussels sprouts, from scratch. It’s hard to say whether there was an initial delay (idk if they forgot to restart my order) or if that was genuinely the case. Throughout it all, will credit the staff remaining professional and courteous. When I got home and opened my meal, though, the steak was once again closer to medium-well or well-done — only slightly better than the first one. I understand that steaks continue to cook while resting, but I’ve had enough medium steaks at other restaurants to know this wasn’t a simple resting issue. The restaurant was about 60% full — maybe a little more — and there seemed to be plenty of staff, so I didn’t get the impression they were short-handed. Perhaps the chef was new or still gaining experience. Either way, it was a letdown — both for the cost and for what should have been an enjoyable dining experience. Scale (1-10) Staff: 7–7.5 Food: Steak 4/10; appetizers and sides 8/10 — but I came for the entrée, not the appetizers. Overall, a disappointing experience in terms of value, time, and enjoyment of the meal.

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