Business Details
About
Mexican Restaurant
Location
Hours
Reviews
4.1
1,001 reviews
5 stars
590
4 stars
161
3 stars
85
2 stars
49
1 star
116
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the delicious flavors and quality of the food, particularly the chicken and tacos, although some noted a decline in portion sizes and flavor in certain dishes.
Service Issues
While some reviews highlighted friendly and attentive service, others reported rude staff and poor customer service experiences, particularly at the counter.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value, feeling that the cost of meals has increased without a corresponding improvement in quality.
Cleanliness
There were complaints about cleanliness, particularly regarding the restrooms, which were described as dirty and lacking basic supplies.
Online Ordering Problems
Customers reported issues with online orders, including incorrect items and delays in service, leading to frustration and disappointment.
- MKmarcus kramerNov 4, 20253.0Was not as good as it was 10 years ago. Beans were hard,
- MCMarylu CalderonNov 4, 20255.0Great flavored Food.
- SSSyedNov 2, 20255.0Chicken is amazing. Service is great.
- MTmyriam trujilloOct 15, 20255.0Amo ese pollo y los tacos el caldo de gallina muy rico pero era mejor cuando lo cocinaba mis lupe .pero amo ese pollo bueno bonito barato y super rico lo recomiendo al 100
- AJAnn JayOct 9, 20253.0This was my first time visiting in person, though we've had food catered from here before and it was absolutely delicious. Unfortunately, when I came to pick up a team order, the staff member at the counter insisted I hadn’t placed an order, even after I showed her the email receipt. It was a frustrating experience, and I believe some retraining could help, especially if she's the first point of contact for customers. Thankfully, the manager intervened via a phone call, per my request, and was very kind and quick to resolve the issue. One small mix-up: I ordered charro beans but received refried beans instead. Despite the hiccups, the food was excellent!
Frequently Asked Questions About Rey del Pollo
What are the regular business hours for Rey del Pollo?
Rey del Pollo is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Friday and Saturday.
Does Rey del Pollo offer delivery service?
Yes, Rey del Pollo offers delivery service to customers.
Can I pick up my order in-store at Rey del Pollo?
Yes, in-store pickup is available at Rey del Pollo.
What are the takeout hours at Rey del Pollo?
Takeout orders are accepted from 11:00 AM to 9:00 PM Sunday to Thursday, and from 11:00 AM to 10:00 PM on Friday and Saturday.
Where is Rey del Pollo located?
Rey del Pollo is located at 10092 Kleckley Dr, Houston, TX 77075, USA.
What types of cuisine does Rey del Pollo serve?
Rey del Pollo is a Mexican and chicken restaurant.
How can I view the menu or place an order online for Rey del Pollo?
You can view the menu and place orders online at https://reydelpollo.com/menu.
What nearby places can I visit around Rey del Pollo for additional services or leisure?
Nearby you can find Voyager Tax Service for financial services, Fish & Pets Ranch for pet supplies, and Paradise Cafe for a relaxing meal or coffee.
Are there any beauty salons near Rey del Pollo for a spa or nail appointment?
Yes, Tweedee Nails & Spa, Carbon Co. Beauty Lounge, and Blue Sky Nails are nearby beauty salons where you can enjoy nail and beauty treatments.
What local schools are close to Rey del Pollo?
Nearby educational institutions include 12 Stones Christian Academy and Ambassador Christian Daycare & School, suitable for preschool and elementary levels.