Business Details
About
Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Location
Portillo's Willowbrook
7511 Farm to Market 1960 Road West, Houston, TX
77070, United States
Hours
Reviews
3.9
611 reviews
5 stars
341
4 stars
89
3 stars
55
2 stars
42
1 star
84
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers expressed disappointment with the food, citing bland flavors and inconsistencies compared to the original Chicago locations.
Service Experience
While some reviews praised the friendly and attentive staff, others reported long wait times and issues with order accuracy.
Atmosphere
The restaurant environment received positive feedback for cleanliness and ambiance, although some customers missed the traditional Chicago aesthetics.
Menu Variety
Several customers noted a limited menu and missing items compared to other locations, leading to dissatisfaction.
Signature Items
The Italian beef and chocolate cake shake were frequently highlighted as standout items, with many customers recommending them.
- DNDenny N.2 days ago4.0Great lunch today great food my only suggestion is to sell can sodas because the fountain coca cola taste weird. Other than that the Italian beef and hot dogs were great and the fries were fresh!
- KLKristina Loredo2 days ago2.0The food was mid satisfying. The prices are pretty high for average food. They are currently advertising chocolate covered strawberry shake and it turns out the shake machine is not working. So why advertise it? The establishment is clean and the workers and nice. For the price, I’m better off going to Whataburger and spend less money and the portions are larger.
- KCKent Cox6 days ago5.0I went here for the first time maybe 10 days ago, and I've literally already been back 3 times since. I'm more into the beef sandwiches than the dogs, but the dogs are fantastic too. The employees here have been so nice and helpful with me as a new customer, and I really can't speak highly enough of this establishment.
- CSChristopher SaintDec 26, 20255.0Portillo's has done a great job with their expansion. If I had a complaint it is the lack of the fat straws for the Chocolate Cake Shake. However my waistline uses any excuse to avoid that delectable treat because that particular treat is a large part of my waistline trouble. For anybody who isn't in a position to be concerned about their waistline and is not diabetic, pre-diabetic, get the Chocolate Cake Shake at least once in your life and the Italian Beef and Sausage combo sandwich.
- JDJasen DutchDec 24, 20253.0I’m from Chicago and grew up on Portillos. This place ain’t really Portillos anymore. Where’s the Chicago aesthetics? Where are you getting the buns from? Did you change the recipes? I mean, it’s still good, don’t get me wrong, the food is fine, but nowhere near authentic Chicago greatness I grew up on when it was owned by Dick.
Frequently Asked Questions About Portillo's Willowbrook
What type of food does Portillo's Willowbrook specialize in?
Portillo's Willowbrook is home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
What are the opening hours of Portillo's Willowbrook?
Portillo's Willowbrook is open Monday through Thursday and Sunday from 10:00 AM to 11:30 PM, and on Friday and Saturday from 10:00 AM to midnight.
Where is Portillo's Willowbrook located?
Portillo's Willowbrook is located at 7511 Farm to Market 1960 Road West, Houston, TX 77070, United States.
How can I view the menu or place an order online for Portillo's Willowbrook?
You can view the menu and place orders online at https://order.portillos.com/menu/portillos-willowbrook.
Is there a mobile app to order from Portillo's Willowbrook?
Yes, you can order using the Portillo's app available on Android and iOS devices.
What is the contact phone number for Portillo's Willowbrook?
You can reach Portillo's Willowbrook by phone at +1 346-484-9447.
Which nearby restaurants can I visit near Portillo's Willowbrook?
Nearby restaurants include Fuddruckers and Olive Garden Italian Restaurant, making it easy to choose from various dining options in the area.
What retail stores are located near Portillo's Willowbrook?
Nearby retail stores include Hollister Co., Foot Locker, Buckle, Catherines, Al's Formal Wear, and Visionworks, offering a variety of clothing, shoes, and eyewear.
Are there any health and medical facilities near Portillo's Willowbrook?
Yes, nearby health and medical facilities include Woman's Health - Willowbrook, Psychplus Houston, Open Door Pediatric Therapy, and Houston Perinatal Associates.
What year was Portillo's Willowbrook established?
Portillo's Willowbrook was established in 1963.