Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3620 Katy Freeway (at Heights Blvd). in Houston, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Delivery Issues
Frequent complaints about late deliveries, missing items, and unresponsive delivery personnel were noted.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about soggy pizzas, lack of toppings, and overall poor taste.
Safety Concerns
Some customers expressed concerns about the safety of the location, citing issues with the surrounding area.
AR
Arthur Rodriguez
4 days ago
5.0
Had such a great experience! loved my freshly made food. Didn’t have to wait had Great customer service met the new RGM she’s so nice and friendly 🙂.
DB
Dedric Bullock
Jan 1, 2026
1.0
I have been to this place 3 times and all three times it has been bad. The last time have me diarrhea and I threw up, no I wasn't drunk. I'm never going back to this location.
RB
Raleigh Bellard
Dec 31, 2025
1.0
Ordered 2 pizzas, breadsticks, and cinnamon sticks over an hour ago. The app said the pizzas were done and upon arrival I was told they haven’t even started making them. The cashier was very rude and offered no follow up information on when the food would be done. Edit at 7:56pm: my pizza has still not been made and I ordered it at 6:24pm
GL
Gonzalez Luna
Dec 26, 2025
2.0
Last few times I’ve ordered for delivery, the order was missing drinks and the service wasn’t good. The delivery guy/girl left the pizza and wings on the dog mat and didn’t even bother knocking on the door to let me know order had arrived. I only knew because the app said order was delivered! Then I added the tip to the payment… NEVER AGAIN!!
JJ
Jose
Dec 19, 2025
5.0
Placed my order online during peak lunch hours and still got my food on time. Fast quick service. I suggest going with someone while someone waits in the car parking is very limited.