Pizza Hut

3.2
476 reviews
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Business Details

3620 Katy Freeway (at Heights Blvd)., Houston, TX
77007, United States
(713) 861-8877
https://locations.pizzahut.com/tx/houston/3620-katy-freeway-(at-heights-blvd)
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 3620 Katy Freeway (at Heights Blvd). in Houston, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
3620 Katy Freeway (at Heights Blvd)., Houston, TX
77007, United States

Hours

Reviews

3.2
476 reviews
5 stars
193
4 stars
54
3 stars
33
2 stars
30
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Delivery Issues

Frequent complaints about delayed deliveries and lack of communication regarding order status.

Food Quality

Mixed feedback on food quality, with some praising the pizza while others criticized it for being greasy or poorly made.

Safety Concerns

Several reviews mentioned safety issues in the parking lot and surrounding area, making customers feel unsafe.
  • NN
    nener80
    Oct 16, 2025
    2.0
    I stood at the counter for approx 3.5min before someone finally came out to ask why I was there. Before that a staff memebrr came out, took a weak sip of their drink in the fridge, keeping their back to me as to not acknowledge that I was there. Another staff member came out, saw me, and turned right around and went back to the back of the store. Thats when someone came out and politely greeted me. My big regret is leaving a tip when I paid. That was my bad, but at least the pizza was hot and tasty. I let them know about my carry out order.
  • PS
    Pete Smith
    Sep 23, 2025
    5.0
    Max was incredible great customer service
  • GM
    Gilbert Moreno
    Sep 15, 2025
    1.0
    Online says it’s delivered and I haven’t gotten my pizza or any calls. It’s not the first time. I try to call to get update, phone rings then call ends. Just want an update and able to speak to someone to know what’s going on.
  • AN
    Aaron Nichols
    Sep 14, 2025
    2.0
    Stale breadsticks, greasy pizza, barely any sauce on wings and didn’t bother to answer the phone when they’re not busy, still tipped. I used to work as a wing cook at Pizza Hut, I know they can do better than this
  • JR
    Josh Ramirez
    Sep 7, 2025
    1.0
    Delivery driver did a fraudulent delivery. Pulled up at the front of my apartments, labeled the delivery as complete then texted us saying the gate was closed. We live in the furthest building in the back. Went downstairs just to see multiple cars getting through the gate without any issues. We were calling the phone number. He was texting texting us. He stopped responding. Didn’t pick up the phone call. We drove all the way to the front leasing office where he was supposedly at. There was no car so there we were no pizza no food this person cut off communication. Every time I call this location it just takes you to some call center from India. They escalated it, but let’s see how it actually turns out. I will be disputing this charge on my card if I don’t get a resolution, but I would not do business with this location.
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Frequently Asked Questions About Pizza Hut

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