Pizza Hut

Reviews

• KS

  Karya Scott

  Jan 1, 2026
  1.0
  If i could give 0 stars I would. Ordered online at 1:45 in the afternoon and said it'd be ready in 15min, got there 20min later to find the store closed dark and no one there. Called customer service who kept transferring me to the property (no one was there). Finally got transferred to the district manager who left me on hold for 40min just to tell me their system is down and they cant make orders and that the staff are waiting for assistance at the property. There was no staff on site, and they were still accepting orders and payment but customer service is claiming that because the system is down they cant take orders. Terrible experience, terrible customer service, and no customer recovery. Do not order from this property there is another abt 1mile away and so many better pizza places in Houston.
• CM

  Carlos Manuel

  Nov 25, 2025
  1.0
  Pero lugar oara pedir, llegue y no hay nadie que atienda, a los 10 minutos de estar esperando aparece el dependiente y me dice que la orden aun no esta lista. Pesimo lugar
• KK

  Katherine

  Nov 18, 2025
  1.0
  The dough was undercooked, the entire layer underneath the pizza was still raw.
• SS

  Sanam

  Nov 10, 2025
  1.0
  Our order was estimated to be delivered in 30-45 mins. It didn’t arrive until 1hr 45mins later. After attempting to call Pizza Hut repeatedly to figure out what was going on, we were hung up on multiple times by the staff in the Philippines. The pizza ended up arriving stale and cold. Such a disappointing experience.
• JJ

  Jasmine

  Oct 2, 2025
  2.0
  Staff was not welcoming at all. I sat waiting at the counter for at least 7 minutes for an order that was placed 20m prior to arriving. One employee in the back even made eye contact with me, then turned away and continued what he was doing without acknowledgment. It appeared no one else was around until I got up, peeked into the back, and stood at the counter. The same bald employee eventually came out to put food in the warmer. Still no greeting, no “hello” or “sorry for the wait”—just a flat, unenthusiastic “You waiting on an order? What kind of order?” I gave the name, and he walked away without another word. The entire interaction was rude and cold. Quite frankly, if I hadn’t already prepaid, I would’ve left and gone elsewhere. Needless to say, this was my first and last time ordering from this location.

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