Pappas Bros. Steakhouse

Reviews

• JM

  jake mueller

  Feb 18, 2026
  5.0
  Loved it! Food and service were amazing
• GG

  Gibby

  Feb 8, 2026
  5.0
  First time and wow. Blown away by how yummy the food was and how amazing the service was as well!! Shared a porterhouse and it was cooked perfectly. Skillet potatoes and broccolini on the side. Desert head chocolate cake for me and creme brûlée for my husband. Both amazing. Was celebrating an early birthday and as a treat they comped the cake. How sweet. The lychee martini was a fabulous way to get the meal started! So good.
• HT

  Heidi Turner

  Jan 26, 2026
  1.0
  I’d give it a -10 if I could !! The worst service I have ever had at a steak restaurant. We spent over $650 on dinner we didn’t complain at the restaurant because the service was so bad we wanted to just leave. If we hadn’t already ordered all our food in hopes it would get better we would have just left, however it never did. We left with the managers name on a business card and the GM. We actually took home our lobster and steak it was that bad. When I called the manager the following Monday we never heard back from anyone until I finally had to call Corp. office. Although Courtney in guest relations was nice to try to fix the problem we waited 4 weeks and after multiple calls from me to follow up we finally got a response in the mail. A measly $250 gift card after we spent $640+ tip Yes we still tipped we are good people and we couldn’t bring ourselves to leave nothing which now I regret!! They say they want to make it better, this has been the worst experience we have ever had. I wouldn’t waste a dime on this restaurant or any others by this company. I won’t even get into what went wrong the night of we went there because I have repeated it to multiple managers; Vanessa, Priscilla and a Courtney and I don’t have the time or energy to waste on this horrible situation and restaurant.
• AC

  Ali Cormier

  Jan 25, 2026
  1.0
  My husband and I are longtime, loyal Pappas customers and dine across multiple Pappas restaurants more than twice a month. Lobster is my favorite, and I’ve been ordering it at Pappas for years, so I’m very familiar with how it has traditionally been served. On Friday, 1/23/26, we went to celebrate our shared birthday and ordered a 4 lb lobster at $40 per pound. After being seated, we were informed the restaurant was experiencing electrical issues. Steamers and fryers were down, the dining room was extremely cold, and staff mentioned the restaurant might not remain open. After waiting over an hour and a half, the lobster arrived and it was half a lobster cut lengthwise, with no legs and only one claw out of the shell. The manager stated this now represents a “whole” lobster, which we found unacceptable given the price and wait. Before a replacement arrived, fire alarms repeatedly went off with evacuation announcements. Exhausted, and with my 76-year-old husband not feeling well, we asked for the new lobster they were cooking to be boxed to go. The next morning, we found it was simply two halves combined, dry and disappointing. Although the meal was comped, our birthday dinner was not the experience we expected. I appreciated the manager calling afterward to apologize. I sincerely hope Pappas reconsiders this method of serving lobster and restores the quality and presentation it has always been known for. Photos included for reference. Update: This weekend we went to Pappas Seafood in Humble. I've attached pictures. Please note that the 1/23/26 picture that I already posted is what we came home with. They only served us one of those halves, saying it was 4 lbs 160.00. The other half they added to our to go bag bc we were so disappointed. Here are the pics of our visit to humble and the Lobster we got.
• MM

  Melissa

  Jan 19, 2026
  4.0
  As always, the filet mignon, crab Mac n cheese, and skillet potatoes were amazing! We sat at the bar this time, and service was definitely a miss..not once were we checked on to see how food was or if we needed anything else. I also had to ask several times for our plates to be removed after we were done eating...and no dessert or cocktail was offered. It was a busy night, but always have awesome service..at a table. I do not recommend siting at the bar on a Saturday night.

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