Pappas Bar-B-Q

3.9
2518 reviews

About

Barbecue Restaurant
Pappas Bar-B-Q offers high quality meats, spice rubbed and slow-smoked in a secret wood blend. Our barbecue is served fresh from the pits all day. Everything is homemade - from the pecan pie, chunky potato salad and crispy slaw to the savory sauces and bold ranch beans. Even the salads are fresh cut daily!

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Pappas Bar-B-Q
9797 Westheimer Road, Houston, TX
77042, United States

Hours

Reviews

3.9
2,518 reviews
5 stars
1,293
4 stars
520
3 stars
260
2 stars
141
1 star
304

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rudeness and inefficiency.

Food Quality

Inconsistent food quality; many customers enjoyed the brisket and ribs, but others complained about cold, fatty, or poorly prepared dishes.

Order Accuracy

Frequent issues with order accuracy, leading to customer frustration and dissatisfaction.

Pricing

Customers noted that food prices are high relative to portion sizes and quality, leading to perceptions of poor value.

Atmosphere

Some customers appreciated the clean and pleasant atmosphere, while others felt the location was dated and needed improvement.
  • GS
    Gatlin Smith
    Nov 12, 2025
    3.0
    Ordered a bbq sandwich and Texas dirty rice to go. Sat down to wait. After 20 minutes I started seeing people that came in after me sitting down eating. I went to the counter and another person was standing there saying they have been waiting for their to go order for 30 minutes. I don’t see how it took that long for a sandwich and a bowl of rice and why the people that came in after me were sitting down eating while I’m waiting on my order when there is 6 people working behind the counter. Texas dirty rice was impressive
  • AM
    Andrew Mitchell
    Nov 9, 2025
    1.0
    Food was so cold I had to ask them to microwave it. When I got it back it was still just barely warm. There were other customers who were unhappy too. I heard one of them say "never again" and I agree with him.
  • MK
    Mr Kai
    Nov 7, 2025
    1.0
    Pretty disappointed with my visit . I don’t even want to waste my time explaining it. Only seven guests were there — I can’t imagine how it runs when it’s busy. Please retrain your staff, you have enough staff to run efficiently it’s not hard to do. This location is not a great look for the Brand . Send the staff from here to the downtown location so they can learn.
  • EA
    Ezequiel Alvarado
    Oct 24, 2025
    1.0
    You guys really keep earning these low ratings. My wife went to pick up a baked potato for my dinner and I come home thinking she picked at the brisket from my potato.. no it’s just pappas bbq skimping meat for a potato that WE paid $20 for. Does that look like a $20 baked potato? Please do better. I’ve gotten better portions from REAL Texas bbq spots. Terrible service and even terrible portions. This wasn’t even Sliced brisket this is literally fatty burnt ends that were probably the last bits. SMH. Not even a 1/4 pound of meat on this potato. Also p.s this potato was given out within less than 2 minutes of ordering. I know it wasn’t fresh.
  • KW
    Kevin Whited
    Oct 23, 2025
    1.0
    Really just an awful location that isn't going to be missed as we leave the neighborhood. Tonight's episode in waiting 45 minutes for a call-in burger essentially resulted in us being told to park to the side upon arriving at drive thru for pickup (we'll bring them out! Liars). Second trip through the line reminded the idiots. Finally get home and the burgers were burned and not dressed properly. But who had another hour to burn on this awful, AWFUL Pappas restaurant? That family should be embarrassed by what's happening at this location. (No, I'm not sending you feedback on your website. You monitor THIS site obviously. Use this info to improve!)

Frequently Asked Questions About Pappas Bar-B-Q

Does Pappas Bar-B-Q accept reservations?

No, Pappas Bar-B-Q does not accept reservations.

What types of pickup or delivery services does Pappas Bar-B-Q offer?

Pappas Bar-B-Q offers curbside pickup services.