Papa Johns Pizza

3.1
328 reviews
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Business Details

10741 N. Freeway, Houston, TX
77037, United States
(281) 999-4600
https://locations.papajohns.com/united-states/tx/77037/houston/10741-n.-freeway
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 10741 N. Freeway for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
10741 N. Freeway, Houston, TX
77037, United States

Hours

Reviews

3.1
328 reviews
5 stars
128
4 stars
39
3 stars
17
2 stars
24
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions with staff and managers, as well as unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inadequate responses when addressing these problems.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, lack of toppings, and cold deliveries.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary significantly.
  • JS
    James Smith
    Nov 8, 2025
    2.0
    I recently ordered a pizza for pickup and when I arrived home to eat it, there were just a few pieces of pepperoni on it so I called to inform the store manager. Well, apparently they didn't do what they said (notate the error and when I called to order again I would receive a pizza with "lots of pepperoni") because I just called and he told me the last pizzas I ordered were veggie pizzas. I informed him that I don't eat or order veggie pizzas. Long story short, he seemed a bit irritated and said he shouldn't have to be on the phone talking about this. So needless to say, I told him it's ok don't worry about it, and ended the call. Not good customer service. I will not return to Papa John's because I went to this store after getting bad service at another one.
  • JD
    J Diaz
    Nov 8, 2025
    1.0
    Marlon the manager of the store works at night, was inappropriate on the making comments and being disrespectful. He rudely hung up he said I was prank calling him. Did not feel comfortable ordering food since he is the once making it. FIRE HIM IMMEDIATELY
  • VJ
    Veronica Johnson
    Sep 21, 2025
    5.0
    Love these dudes. Thank you for being amazing!! Don't ever change!
  • SB
    Samantha Batts
    Nov 27, 2023
    1.0
    I asked for a fresh order specifically fresh dough and not the ones that had been out ….literally placed my order in the parking and asked them nicely as soon as I did .. if they didn’t do as I asked and y’all know that dough be crusty and thin and to crispy and dried out … and it had huge bubbles in one so I asked it to be remade … they literally still sat there and used an old dough it shouldn’t take much ti do as a paying customer requested .. it’s not the hardest request I know y’all want to be ready and relax but I want fresh thick crust not crispy smh then gon slick give my remake a lowkey small 10in pizza y’all just lazy and trifling
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Houston, TX?

Papa Johns Pizza delivers from 9:30 AM to 1:00 PM Monday through Thursday and Sunday, and until 2:00 PM on Friday and Saturday.

What are the takeout hours at this Papa Johns Pizza location?

Takeout is available from 9:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.