At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 10741 N. Freeway for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude interactions with staff and managers, as well as unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inadequate responses when addressing these problems.
Food Quality
Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, lack of toppings, and cold deliveries.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary significantly.
JS
James Smith
Nov 8, 2025
2.0
I recently ordered a pizza for pickup and when I arrived home to eat it, there were just a few pieces of pepperoni on it so I called to inform the store manager. Well, apparently they didn't do what they said (notate the error and when I called to order again I would receive a pizza with "lots of pepperoni") because I just called and he told me the last pizzas I ordered were veggie pizzas. I informed him that I don't eat or order veggie pizzas. Long story short, he seemed a bit irritated and said he shouldn't have to be on the phone talking about this. So needless to say, I told him it's ok don't worry about it, and ended the call. Not good customer service. I will not return to Papa John's because I went to this store after getting bad service at another one.
JD
J Diaz
Nov 8, 2025
1.0
Marlon the manager of the store works at night, was inappropriate on the making comments and being disrespectful. He rudely hung up he said I was prank calling him. Did not feel comfortable ordering food since he is the once making it. FIRE HIM IMMEDIATELY
VJ
Veronica Johnson
Sep 21, 2025
5.0
Love these dudes. Thank you for being amazing!! Don't ever change!
JC
Jami Cashion
Jul 9, 2022
2.0
i have called e mailed customer service appearntly they dont wanna help like the manager at this store.
i honestly wouldnt risk using gift card or debit card because if you lose money from what they type in
you wont get your money back pr any pizza
this place appearntly like to rob people
basically I order 40 dollars of pizza I used my 25 $ gift card 1st they swore they didn't put it in. However they must of as many times they tried and having computer issues.
I ask specifically would my giftcard go through last time if we do it again they said no
but it did I took photo where I had 25$ and than 0.00
have never felt like I been robbed in all my time over papa john.
it's a place I can't trust so back to pizza hut I guess yuk
AA
Alicia Aubrey
Jun 30, 2017
1.0
Order cancelled my delivery order, 20 mins after it was placed. The guy on the phone said he explained why on the voicemail he left me but didn't want to tell me while I was on the phone. He finally told me it was because the do not deliver to my address out of safety concerns which is fine. I asked the worker where would they deliver and I would just meet them there, he then says idk I dont know the area very well and was being very rude. I told them that I was waiting on my food and I needed it and the store already closed for pickup, and he told me there is nothing he can do for me. Don't order from this location.
What are the delivery hours for Papa Johns Pizza in Houston, TX?
Papa Johns Pizza delivers from 9:30 AM to 1:00 PM Monday through Thursday and Sunday, and until 2:00 PM on Friday and Saturday.
What are the takeout hours at this Papa Johns Pizza location?
Takeout is available from 9:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I order pizza online from Papa Johns Pizza in Houston?
Yes, you can order online for delivery or carryout using their website or mobile apps.
Does Papa Johns Pizza offer contactless delivery?
Yes, they provide no-contact delivery service to ensure safety and convenience.
Where is Papa Johns Pizza located in Houston?
The store is located at 10741 N. Freeway, Houston, TX, 77037.
Are there any special holiday hours for delivery or takeout at Papa Johns Pizza?
Yes, on 2024-11-27, delivery is open from 9:30 AM to 1:00 AM and takeout until midnight; the store is closed on 2024-11-28; on 2024-11-29, delivery is available from 9:30 AM to 2:00 AM and takeout until 1:00 AM.
What nearby places can I visit after picking up pizza at Papa Johns?
After picking up pizza, you can visit nearby places like Starbucks for coffee, Wingstop for chicken wings, or Maine-ly Sandwiches for a sandwich.
Are there car rental agencies near Papa Johns Pizza to assist if I need transportation?
Yes, Budget Car Rental, Budget Truck Rental, and Avis Car Rental are nearby and can provide rental vehicles if needed.
Can I find hotel accommodations near Papa Johns Pizza in Houston?
Nearby hotels include Houston I-45 North Inn & Suites and Comfort Inn & Suites Houston I-45 North, convenient for visitors needing lodging.
Does Papa Johns Pizza Houston participate in any deals or specials?
Yes, you can view current deals and specials by visiting their specials page on their website.
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