At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 1002 BAY AREA BLVD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Customers reported unhelpful and rude management, with several instances of poor customer service and lack of accountability.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poorly prepared pizzas.
Food Quality
Mixed reviews on food quality, with many customers noting burnt, cold, or poorly made pizzas.
Customer Service
Inconsistent customer service experiences, with some staff being friendly while others were reported as rude or dismissive.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions and lack of proper food handling practices.
ER
evelyn randolph
Nov 17, 2025
1.0
The she /him has gloves on and handled there phone before dealing with my pizza out the oven. Let’s not forget it took she/him 10 to come to front . So no front customer service presence
SS
Seperated Self
Nov 16, 2025
4.0
They were really nice and friendly.
MT
MUDASSAR TAI
Oct 28, 2025
2.0
Took 45 min and longer time than showed on order. Lady making pizza was not wearing gloves. This causes cross contamination and its against hygiene. Guy with long beard is really nice and friendly.
AE
Angel Evans
Oct 19, 2025
1.0
Manager who clocked in around 6pm as of Oct 18th of 2025 is GARBAGE. Unhelpful, ignorant and clearly inexperienced. She tried catching a sarcastic tone with me over the phone about a deal their store was sponsoring, but didn’t honor and politely got cussed out and hung up on. Good thing my order was already in route 😂
She still made my food like a good girl and will make the next one when I’m ready🤏🏽🤏🏽 Hire better managers that won’t get the store a 3.4 rating.
MG
Mark Garcia
Oct 11, 2025
1.0
better ingredients, better pizza?
more like no ingredients, crappy pizza. they got the order wrong and didn't even cut the pizza.
careless people, bad pizza.