At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 1002 BAY AREA BLVD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Customers frequently reported long wait times, incorrect orders, and poor customer service, including rude staff interactions.
Hygiene Concerns
Multiple reviews highlighted unsanitary practices, such as staff not wearing gloves while handling food and poor cleanliness in the establishment.
Inconsistent Quality
The quality of the pizza varied significantly, with complaints about burnt pizzas, missing ingredients, and overall poor preparation.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
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Thomas Hayes
Feb 15, 2026
1.0
Forgot part of my order
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Mitch Latham
Feb 9, 2026
5.0
I always forget to ask their names, but there are two young ladies that work at this store and they are always so friendly and inviting. Top notch customer service for sure. This is the only Papa Johns I order from and rarely do I order from any other pizza place, specifically because of those two ladies. The guys that work there are nice as well, but the two blonde women, make it very easy and accommodating. Next time I'm in there, I will get there names.
The only thing I have remotely close to a negative comment is that it's carry-out/delivery. Would love to see how these employees could most likely thrive in a dine-it environment.
I do alot of DoorDash deliveries from this location as well, and still nothing but rave reviews.
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Ruben Barrera
Dec 18, 2025
4.0
Pizza was fresh as it was made to order. Wasn't informed of any specials when I placed my order.
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evelyn randolph
Nov 17, 2025
1.0
The she /him has gloves on and handled there phone before dealing with my pizza out the oven. Let’s not forget it took she/him 10 to come to front . So no front customer service presence