At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 2838 HIGHWAY 6 SOUTH for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, unhelpful management, and long wait times for assistance.
Food Quality
Many customers reported dissatisfaction with the quality of the pizza, mentioning issues like lack of toppings, burnt crusts, and cold deliveries.
Delivery Issues
Several reviews noted significant delays in delivery times, with some customers waiting over two hours for their orders.
Cleanliness
Customers expressed concerns about the cleanliness of the store and the surrounding area, with reports of unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, particularly highlighting friendly staff and good pizza.
JW
James Willis
Nov 14, 2025
1.0
Terrible Terrible Terrible Pizza !!!!!
Had about 9 pieces of Hamburger meat on the whole large pizza
JUST ABSOLUTELY RIDICULOUS HOW THRY PREPARED THAT PIZZA
The Location on 2838 Hwy 6 should be closed down!!! IT SUCKS
GC
Genesis Cruz
Nov 3, 2025
1.0
The atmosphere of this place is horrible. There was a worker who had curly hairy and was smoking mariguana outside the pizza place near the entrance it smelt bad. Worst part is he entered back inside and while I watched him not a single time did I see him wash his hands. That's disgusting and disturbing to witness. This guy could've made my food without washing his hands after smoking. Who ever hired this guy...do better. Not a single worker washes their hands even after handling cash.
DE
DIANA MILAGROS CUERDO ESCALANTE
Oct 24, 2025
1.0
I ordered pizzas for a movie night with my kids, and it turned into an absolute disaster. When the order arrived, one of the boxes didn’t have the safety seal — either it was never placed at the store or it was removed by the DoorDash driver. Not even three minutes after the delivery, I found a stray cat eating the pizza right at my doorstep. I even attached photos as proof.
I immediately contacted Papa John’s and DoorDash customer service, and I can honestly say both were equally disappointing.
Papa John’s kept repeating that they couldn’t do anything because the order was placed through DoorDash and insisted they “always put the seal” — which clearly wasn’t true in this case.
DoorDash, on the other hand, transferred me between five different agents, only to tell me in the end that there was “nothing they could do.”
So, not only did I lose my money and dinner, but my kids were left upset and disappointed — and both companies showed zero accountability, zero empathy, and zero willingness to fix the issue.
This was supposed to be a simple family dinner, not a customer service nightmare.
Avoid this Papa John’s location and think twice before ordering through DoorDash.
Unprofessional, unhelpful, and a complete waste of time.
RV
Rory Veronica
Oct 14, 2025
5.0
I love the vibrant energy of the space without it feeling chaotic.