Papa Johns Pizza

2.9
245 reviews
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Business Details

12120 Jones Rd., Houston, TX
77070, United States
(281) 955-5522
https://locations.papajohns.com/united-states/tx/77070/houston/12120-jones-rd.
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 12120 Jones Rd. for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
12120 Jones Rd., Houston, TX
77070, United States

Hours

Reviews

2.9
245 reviews
5 stars
85
4 stars
26
3 stars
17
2 stars
5
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unanswered calls, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold pizzas, incorrect toppings, and unsanitary conditions.

Staff Attitude

Several customers experienced rude or unhelpful behavior from staff, particularly from management.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed the pizza when orders were correct.
  • RJ
    R. Jenkins
    Jan 1, 2026
    5.0
    I came to this location for an after service order right before they were closing. I made a mistake on the order and forgot to make the change, so when I picked up the pizza I asked if you could be remade. There was only one lady working there and not only did she take her time to remake my order with care, she worked all the other orders and even tried to finish orders that were coming in last minute right before closing. What made me want to write this review is that people are not always recognized for the hard work that they do and the sacrifices that they make even if it's a job and I'm so mad I didn't get this lady's name but she did not have to be so kind. I hope that she is recognized and to add that pizza was so fresh it was a great way to start off the year!
  • AA
    Alicia
    Dec 28, 2025
    1.0
    Need to adjust their hours. Came at 1am and said they were closed despite it being a Saturday and the hours said they closed at 2am!
  • TM
    Travis McGarrah
    Sep 8, 2025
    1.0
    Absolutely horrendous experience with this location. Placed an order at 3 PM for 5 PM delivery. Realized there was an issue with the order and tried to call the store. Literally called 50 times over 1 hour and they didn't answer. This is horrible service and unacceptable. I will most likely never order from this company again.
  • DG
    Dennisee Guzman
    Sep 5, 2025
    5.0
    Ordered late Super friendly Sam was so nice
  • DW
    Desha Wil
    Jul 26, 2025
    1.0
    This is crazy 6 bucks for delivery fee plus I got to tip driver .. the kicker is they use door dash for delivery. Company pocket $6 because you want it delivered.. the pizza isn't that good..
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Houston, TX?

Delivery is available from 9:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 9:30 AM to 2:00 AM on Friday and Saturday.

Does Papa Johns Pizza offer contactless delivery options?

Yes, Papa Johns Pizza provides no-contact delivery services for customer safety.