Brand Certified
Papa Johns Pizza
2.9(245 reviews)
Certified by Papa Johns Pizza • Feb 22, 2026
Business Details
12120 Jones Rd., Houston, TX
77070, United States
Certified by Papa Johns Pizza • Feb 22, 2026
(281) 955-5522
Certified by Papa Johns Pizza • Feb 22, 2026
https://locations.papajohns.com/united-states/tx/77070/houston/12120-jones-rd.
Certified by Papa Johns Pizza • Feb 22, 2026
About
Certified by Papa Johns Pizza • Feb 22, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 12120 Jones Rd. for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Feb 22, 2026
Hours
Certified by Papa Johns Pizza • Feb 22, 2026
Reviews
2.9
245 reviews
5 stars
85
4 stars
26
3 stars
17
2 stars
5
1 star
112
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, including unresponsive staff and rude interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or incorrectly made pizzas.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, others noted a lack of training and professionalism among employees.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and unwashed hands by staff.
Delivery Problems
Customers frequently experienced issues with late deliveries, wrong items, and poor handling of food during transport.
- RJR. JenkinsJan 1, 20265.0I came to this location for an after service order right before they were closing. I made a mistake on the order and forgot to make the change, so when I picked up the pizza I asked if you could be remade. There was only one lady working there and not only did she take her time to remake my order with care, she worked all the other orders and even tried to finish orders that were coming in last minute right before closing. What made me want to write this review is that people are not always recognized for the hard work that they do and the sacrifices that they make even if it's a job and I'm so mad I didn't get this lady's name but she did not have to be so kind. I hope that she is recognized and to add that pizza was so fresh it was a great way to start off the year!
- AAAliciaDec 28, 20251.0Need to adjust their hours. Came at 1am and said they were closed despite it being a Saturday and the hours said they closed at 2am!
- TMTravis McGarrahSep 8, 20251.0Absolutely horrendous experience with this location. Placed an order at 3 PM for 5 PM delivery. Realized there was an issue with the order and tried to call the store. Literally called 50 times over 1 hour and they didn't answer. This is horrible service and unacceptable. I will most likely never order from this company again.
- DGDennisee GuzmanSep 5, 20255.0Ordered late Super friendly Sam was so nice
- BJBrandt JacobusJul 21, 20165.0Corena does an amazing job as Manger. Keeps the place 100.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Houston, TX?
Delivery is available from 9:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 9:30 AM to 2:00 AM on Friday and Saturday.
Does Papa Johns Pizza offer contactless delivery options?
Yes, Papa Johns Pizza provides no-contact delivery services for customer safety.
Where is Papa Johns Pizza located in Houston?
Papa Johns Pizza is located at 12120 Jones Rd., Ste M, Houston, TX 77070.
What services does Papa Johns Pizza provide?
They offer delivery, takeout, order ahead, and serve lunch, dinner, and dessert.
How can I order Papa Johns Pizza online?
You can order online for delivery or carryout via their website or mobile app. The delivery menu is at https://www.papajohns.com/order/viewStoreMenu/DELIVERY/BUSINESS/990 and carryout menu at https://www.papajohns.com/order/viewStoreMenu/CARRYOUT/BUSINESS/990.
Are there special holiday hours for Papa Johns Pizza?
Yes, for example on November 27, 2024, they are open from 9:30 AM to 1:00 AM, closed on November 28, and open from 9:30 AM to 2:00 AM on November 29.
What other pizza places are near Papa Johns on Jones Rd.?
Nearby pizza places include another Papa Johns Pizza location and Gatti's Pizza, so you have multiple options for pizza nearby.
What nearby healthcare facilities are close to Papa Johns Pizza?
Nearby healthcare facilities include DaVita Willowbrook Dialysis Center, Apex Urgent Care Cyfair, and CyFair Medical Partners-Jones Rd, useful if you need medical services before or after your meal.
Are there wellness or spa services near Papa Johns Pizza for relaxation?
Yes, U Wellness & Massage, Executive Nails & Spa Lakewood Jones, Benefoot Reflexology, Infinite Nails & Spa, and Lush Skin Care BY Maya are close by for wellness and spa treatments.
Can I find other useful services near Papa Johns, like banks or shipping centers?
Yes, nearby are Comerica Bank, Chase Bank with ATMs, and a UPS Authorized Shipping Outlet for your financial and shipping needs.
Brand Certified Facts from Papa Johns Pizza
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Certified February 22, 2026Yext Knowledge Graph
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