At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 7700 HIGHWAY 6 N for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Multiple customers reported unsanitary conditions, including unclean food preparation areas and staff hygiene issues.
Customer Service
There were numerous complaints about rude and unhelpful staff, particularly from management, leading to a poor customer experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and inadequate responses to complaints.
Food Quality
Customers expressed disappointment with the quality of food, citing undercooked pizzas, lack of toppings, and overall decline in taste.
Delivery Issues
Several customers experienced long wait times for delivery, with some orders arriving cold or not at all.
QT
Queen Toyee
Jan 31, 2026
1.0
I never got a chance to order any food; the place was not that clean. The customer service here is non-existent. This was my second time (and last) in 2 years going to this location and the experience is the same each time.
DD
Dania Pulido (Dan)
Jan 23, 2026
5.0
Every time it just gets better! Thank you.
NC
Neneitha Charlotin
Dec 20, 2025
1.0
The person that was making the pizza was very unsanitary. His arm had a red rash on it and he was tossing the doe on his arm🤮🤮 and also touching his phone and cash register and didn't wash his hand before making ppl food..
VD
Vidicon Division
Dec 18, 2025
5.0
Okay, so I grabbed a pizza at that Papa John’s on Highway 6 last night. It was *packed* – seriously, a line out the door. I ordered a medium and honestly, for the price, it felt a little small. The guy taking the orders seemed stressed, but was okay. They got my order right, thankfully. Parking was a nightmare, definitely wait for a spot. I'd maybe suggest they have a separate line for pickup orders to help with the flow. Overall, it was decent pizza, just a bit chaotic.
JV
Juan Valencia
Dec 14, 2025
1.0
Rep I spoke to on the phone to request the order cancelation was respectful and empathetic, 12/13/2025 11:49pm CST at 7700 Highway 6 N 77095. Nor do I blame staff for what i believe is upper level management incompetence. Staffing seems to be the core issue, talent a possible second.
Canceled my order 1.75 hours after initial order. My homes 3.1 miles away from the Papa John's location