Papa Johns Pizza

3.0
486 reviews
Get DirectionsCallWebsite

Business Details

12545 Briar Forest Drive, Houston, TX
77077, United States
(281) 759-7800
https://locations.papajohns.com/united-states/tx/77077/houston/12545-briar-forest-drive
GoogleFacebookInstagramTwitter

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 12545 Briar Forest Drive for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
12545 Briar Forest Drive, Houston, TX
77077, United States

Hours

Reviews

3.0
486 reviews
5 stars
170
4 stars
56
3 stars
35
2 stars
32
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful managers, and unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing toppings, and long wait times for delivery.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, lack of toppings, and overall dissatisfaction with the taste.

Delivery Issues

Several customers experienced significant delays in delivery, with some orders arriving cold or not at all.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their service and noted good pizza on occasion.
  • RZ
    Red Zone
    Dec 28, 2025
    5.0
    🤌Excellent customer service 🫶 Delicious pizza! My mom and I love it!!! 🩵🩵 Thank you guys for being amazing. I will definitely remember the good experience here.
  • ND
    North Dakota
    Dec 26, 2025
    3.0
    The pizza here has good taste and good quality. My only issue was I ordered my pizza and choosed the option for Leave it at my door. The delivery driver came and knocked on the door until I answered. It was suppose to be a no contact order. There was also a language barrier.
  • JT
    Jasmine Thompson
    Dec 7, 2025
    1.0
    I ordered from the app, “The Works Pizza”, and when my pizza was delivered I noticed that they didn’t put any pepperoni on my pizza. I called the store and they told me that the next time that I want to place an order, to call them and that they would give me a discount. I called a couple of days later (today) and a gentleman answered the phone and informed me that there was no note about a discount and that I would have to pay full price again even though THEY messed up my order. I asked if I could speak to corporate and he told me there was nothing he could do for me. I’ve been ordering from this location for years and this was the very first time I have had an experience like this. Very bad customer service.
  • CG
    Chloe Gibbons
    Nov 6, 2025
    1.0
    lazy staff, never even received my food.
  • AM
    Adriana Patricia Martinez
    Nov 3, 2025
    4.0
    It's good for a day you just don't feel like cooking because you've been too busy
Read more reviews on Google

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Houston, TX?

Delivery is available from 9:30 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

What are the takeout hours at Papa Johns Pizza in Houston, TX?

Takeout service is open from 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.