At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 9110 JONES RD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Many customers reported poor customer service experiences, including rude staff and unhelpful management.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked pizzas, missing toppings, and unsanitary conditions.
Delivery Issues
Several customers experienced significant delays in delivery, incorrect orders, and damaged food upon arrival.
Staff Friendliness
Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
Inconsistency
There were mixed reviews regarding the consistency of food quality and service, with some customers noting improvements while others reported a decline.
KK
Kylia
4 days ago
5.0
Sam is amazing! I was having trouble ordering online, and she guided me with grace on the phone and came up with a solution. After her great customer service, I was exited for my order is more than I was before!
SR
Stephanie Rogers
Dec 26, 2025
1.0
I wouldn't recommend this place unless you want pizza was barely one or two pieces of topping on each slice. The pizzas were supposed to be ham and bacon, and then a Philly steak and onion. When I called to ask for a partial refund due to there being almost no toppings on 2 of my 4 pizza order, I basically got, "Sorry there's nothing we can do about it that's how we do it here"
Domino's across the street is way better! They have bigger pizza for the same price and LOADED with toppings, And we regret not going to them this week
IN
Iris Noriega
Oct 5, 2025
5.0
Came here on a Sunday at 9pm although it would’ve been understandable if the workers weren’t feeling it; Kayla and John were very friendly and had our pizzas ready in less than 10 minutes.
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jonnie kaley
Oct 3, 2025
4.0
I was unhappy with my pizza and the manager personally called and apologized! That means a lot in this day and time
DS
Dillon Santorii
Sep 11, 2025
4.0
First order from here in a while. The delivery wasn’t great, pizza smashed, looked like it had been through the wringer. Called and they delivered again fairly quickly.