At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 9110 JONES RD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders and lack of resolution when issues arise, leading to customer dissatisfaction.
Food Quality
Inconsistent food quality reported, with some customers enjoying their meals while others received undercooked or poorly made pizzas.
Delivery Issues
Frequent complaints about slow delivery times and mishandled orders, including damaged food upon arrival.
Cleanliness and Safety
Concerns raised about food safety and cleanliness, with reports of food poisoning and unsanitary conditions.
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Craig Jacobs
Feb 20, 2026
3.0
Mediocrity rules the world!
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Kylia
Jan 9, 2026
5.0
Sam is amazing! I was having trouble ordering online, and she guided me with grace on the phone and came up with a solution. After her great customer service, I was exited for my order is more than I was before!
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Stephanie Rogers
Dec 26, 2025
1.0
I wouldn't recommend this place unless you want pizza was barely one or two pieces of topping on each slice. The pizzas were supposed to be ham and bacon, and then a Philly steak and onion. When I called to ask for a partial refund due to there being almost no toppings on 2 of my 4 pizza order, I basically got, "Sorry there's nothing we can do about it that's how we do it here"
Domino's across the street is way better! They have bigger pizza for the same price and LOADED with toppings, And we regret not going to them this week
IN
Iris Noriega
Oct 5, 2025
5.0
Came here on a Sunday at 9pm although it would’ve been understandable if the workers weren’t feeling it; Kayla and John were very friendly and had our pizzas ready in less than 10 minutes.
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jonnie kaley
Oct 3, 2025
4.0
I was unhappy with my pizza and the manager personally called and apologized! That means a lot in this day and time