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Papa Johns Pizza

2.9
(429 reviews)

Business Details

3026 CHIMNEY ROCK RD, Houston, TX
77056, United States
(713) 953-7888

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 3026 CHIMNEY ROCK RD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
3026 CHIMNEY ROCK RD, Houston, TX
77056, United States

Hours

Reviews

2.9
429 reviews
5 stars
152
4 stars
39
3 stars
27
2 stars
20
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unprofessional behavior.

Food Quality

Customers reported inconsistent food quality, with complaints about undercooked pizzas, incorrect orders, and overall dissatisfaction with the taste.

Management Issues

Several reviews pointed to management problems, including disorganization, lack of accountability, and failure to address customer complaints effectively.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty kitchens and unkempt staff.
  • II
    Iris
    Jan 31, 2026
    5.0
    Thank you for being the greatest!!
  • TS
    Tranquil S.
    Jan 23, 2026
    4.0
    On a good day, you will get your pizza and it will be so hot that you can feel how warm the pizza is, the customer service will be pretty good, and the wait will at most be 5-10 minutes, though if they are on point it will already be ready. On a bad day, they might be backed up with orders, frantic, and too busy to talk to customers. But the pizza is pretty good, it’s not the craziest but it’s pretty tasty. All in all it depends on the day, somedays no problems and somedays slow. But, it’s not bad.
  • GM
    George Martinez
    Jan 21, 2026
    5.0
    The place was in a great location. The employees were working hard. The pizza was delicious. I shall return in the future. Thank you!
  • AS
    andrew sebesta
    Dec 23, 2025
    5.0
    Friendly service and great pizza
  • DU
    Dulce Usuario
    Dec 19, 2025
    1.0
    I called about 7 minutes before opening time to place an order and requested to pick it up around 9:45–9:50 a.m. I called ahead specifically so the pizza would be ready at that time. The employee who answered the phone responded in a rude manner, saying they were not open yet, but still agreed to take the order. I clearly explained that I understood they were not open and that I was calling in advance to schedule the pickup. When I arrived at the store at the agreed time, the pizza was not made. The employee at the register confirmed that the order was in the system, but it had not been prepared or properly entered. Due to the delay and poor service, I decided to leave and go to another Papa John’s location. Very poor communication, lack of organization, and bad customer service. Overall, a very frustrating experience.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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