At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 3026 CHIMNEY ROCK RD for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Numerous customers reported issues with food quality, including undercooked pizzas, incorrect orders, and unsanitary conditions.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive to customer needs.
Delivery Issues
Customers frequently experienced long wait times for delivery, with some orders being canceled or not delivered at all.
Management Problems
Several reviews pointed to ineffective management, with complaints about staff behavior and lack of accountability.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and improper food handling.
GO
George Olear
3 days ago
5.0
Jazmine, Tia and prentiss were awesome took care of me and made a wonderful pizza great customer service
AW
Arianne Watkins
Nov 7, 2025
2.0
This location is just not great. I want to keep spending here because it's the closest location to me, but the quality is kinda bad.
Sloppy pizza from a few weeks ago
Tonight's elongated and crunchy breadsticks
What a disappointment.
II
Irene I.
Oct 9, 2025
1.0
I was eating my pizza and there was a black blob so I assumed it was a burnt morsel or a stray olive from a different pizza (I ordered a pepperoni pizza with no other toppings) so I pulled back the cheese and it’s a FLY BAKED INTO MY PIZZA. WHYYYYYY 💔
LS
Lara Zacca Sackllah
Sep 14, 2025
5.0
This location has made a complete 180. Every single person we dealt with yesterday was amazing even when they made a mistake they made up for it tenfold. Such kind and communicative service.
CM
Chris “JC” Malveaux
Aug 21, 2025
1.0
The manager of this store should be fired because every time I’ve gone here I’ve gotten bad service employees are just standing around on their phone completely ignoring that I’m standing at the window then when they come to the window, they have bad attitude. I don’t need to pay for bad attitude. They’re way too many other options in Houston. I will never come back to this location ever again as I can look from the ratings I see it’s a pattern which points to management!!