Papa Johns Pizza

3.2
333 reviews
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Business Details

1420 W 11th Street, Houston, TX
77008, United States
(713) 863-0099
https://locations.papajohns.com/united-states/tx/77008/houston/1420-w-11th-street
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About

Pizza Restaurant
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 1420 W 11th Street for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1420 W 11th Street, Houston, TX
77008, United States

Hours

Reviews

3.2
333 reviews
5 stars
139
4 stars
41
3 stars
23
2 stars
18
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and dismissive behavior from staff, with many expressing frustration over poor customer service experiences.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong pizza types.

Delivery Issues

Many customers experienced long wait times for delivery, with some orders marked as delivered without actually being received.

Food Quality

Several reviews mentioned that the pizza was undercooked, cold, or poorly prepared, leading to dissatisfaction with the food.

Management Response

Customers noted a lack of accountability from management, with reports of unhelpful responses to complaints and issues.
  • JJ
    Judee Jones
    Nov 9, 2025
    3.0
    The men where very rude my pizza was done I stood there and waited for someone to greet me instead a guy walked in after me and was greeted and given his items so maybe 2 mins went by and I ask “is my pizza not ready” they guy told me “no just a few mins” so a lady walked around said “it’s right here” he then stated “ I thought you had thin crust” mind you he didn’t take my order. His customer was very poor. “Hi maam, how can I help you ?” Could’ve made this experience way better instead of just jumping to conclusions.
  • DF
    Dirty Fox
    Oct 29, 2025
    5.0
    The gentleman and lady with the nice red hair that was working around 6 pm today were awesome. My pizza was hot n' ready by the time I got there. The order was correct. The customer service was superb for my experience today. Papa John's should allow to tip when paying with gift cards is my only critique. Thank you again!
  • BF
    Brent Flannery
    Oct 28, 2025
    1.0
    I’ll never come here again. Food was meh. Service was horrible. I was picking up and one employee who was just chilling and talking to another employee told me it would be 5-10 min when my order was ready and sitting in the warmer…. That service combined with the quality of the food makes this a no go. They don’t get my money anymore.
  • MV
    Melikhov Volodymyr
    Oct 23, 2025
    1.0
    The employee was rude, even though I was polite.
  • OP
    Olman Portillo
    Oct 16, 2025
    1.0
    Basura de lugar para ordenar, terrible servicio debería ser clausurado. Terrible service, this place has to be shutdown.
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Houston?

Delivery is available Monday through Thursday and Sunday from 9:30 AM to 1:00 AM, and Friday and Saturday from 9:30 AM to 2:00 AM.

What are the takeout hours at this Papa Johns Pizza location?

Takeout hours are Monday through Thursday and Sunday from 9:30 AM to 12:00 AM, and Friday and Saturday from 9:30 AM to 1:00 AM.