Papa Johns Pizza

2.8
395 reviews
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Business Details

2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States
(713) 432-7272
https://locations.papajohns.com/united-states/tx/77098/houston/2620-s.-shepherd-drive
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About

Pizza Restaurant
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 2620 S. SHEPHERD DRIVE for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States

Hours

Reviews

2.8
395 reviews
5 stars
131
4 stars
37
3 stars
27
2 stars
26
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor communication and management.

Delivery Issues

Many customers reported long wait times for delivery, with some orders taking over two hours and arriving cold or incorrect.

Order Accuracy

Several customers experienced issues with incorrect orders, including wrong toppings and pizzas not being cut.

Food Quality

Feedback indicated inconsistent food quality, with reports of undercooked pizzas, cold food, and poor execution of orders.

Positive Staff Experiences

Despite negative feedback, some customers praised individual staff members for their kindness and professionalism.
  • BG
    Bobby Grape
    Nov 12, 2025
    3.0
    It was okay but the workers looked depressed. Maybe affected my food.
  • CF
    Caroline Franklin
    Nov 9, 2025
    1.0
    This was an order of the so called “breadsticks.” It literally looked like they just cut the crust off of old pizzas they could no longer sell and threw them in a box. Additionally the red sauce they gave us with them was sour. Definitely going somewhere else after seeing what kind of food they’re willing to give out, especially when I’m spending $40.
  • EA
    Elias Assaf
    Oct 7, 2025
    1.0
    You have a very impolite manager there I don't know how you can compete with other pizza places why you are hiring such horrible people to work for you
  • JM
    James McLusky
    Sep 28, 2025
    1.0
    Laziest staff ever. I put in a delivery order at 11pm and got a call at 130am from a manager saying "The driver didn't feel like driving the mile to your house, can you come get it?" Lazy lazy lazy
  • DS
    Donna Summers
    Sep 9, 2025
    5.0
    The man that's working the kitchen alone is doing a great job !!!!
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Houston?

Delivery is available Monday to Thursday and Sunday from 9:30 AM to 1:00 AM, and Friday to Saturday from 9:30 AM to 2:00 AM.

Does Papa Johns Pizza offer takeout services and what are the takeout hours?

Yes, takeout is available daily from 9:30 AM to midnight on weekdays and Sunday, with extended hours until 1:00 AM on Friday and Saturday.