Papa Johns Pizza

2.8
397 reviews
Get DirectionsCallWebsite

Business Details

2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States
(713) 432-7272
https://locations.papajohns.com/united-states/tx/77098/houston/2620-s.-shepherd-drive
GoogleFacebookInstagramTwitter

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 2620 S. SHEPHERD DRIVE for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States

Hours

Reviews

2.8
397 reviews
5 stars
130
4 stars
38
3 stars
27
2 stars
27
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and rude interactions, leading to frustration and dissatisfaction.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including wrong toppings and uncut pizzas, contributing to a negative dining experience.

Food Quality

Several customers expressed disappointment with the quality of the food, mentioning cold, undercooked, or stale pizzas.

Staff Performance

While some employees received praise for their hard work, many reviews indicated that staff appeared overwhelmed, unprofessional, or unmotivated.

Positive Experiences

A few customers shared positive experiences, noting good service from specific staff members and satisfaction with the food quality on certain occasions.
  • JW
    John Washington
    Jan 6, 2026
    2.0
    Pizza was delivered cold, and call store, and received no compensation. Manager stated I could stop by and he could see what he could do.
  • ME
    Mike Eisenberg
    Dec 21, 2025
    1.0
    Placed my order and food never arrived. Called multiple times and was hung up on. When I finally got an answer I was lied to stating my order had left. 3 hours after placing my order still nothing. Management at this store should be embarrassed.
  • BG
    Bobby Grape
    Nov 12, 2025
    3.0
    It was okay but the workers looked depressed. Maybe affected my food.
  • CF
    Caroline Franklin
    Nov 9, 2025
    1.0
    This was an order of the so called “breadsticks.” It literally looked like they just cut the crust off of old pizzas they could no longer sell and threw them in a box. Additionally the red sauce they gave us with them was sour. Definitely going somewhere else after seeing what kind of food they’re willing to give out, especially when I’m spending $40.
  • EA
    Elias Assaf
    Oct 7, 2025
    1.0
    You have a very impolite manager there I don't know how you can compete with other pizza places why you are hiring such horrible people to work for you
Read more reviews on Google

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Houston?

Delivery is available Monday to Thursday and Sunday from 9:30 AM to 1:00 AM, and Friday to Saturday from 9:30 AM to 2:00 AM.

Does Papa Johns Pizza offer takeout services and what are the takeout hours?

Yes, takeout is available daily from 9:30 AM to midnight on weekdays and Sunday, with extended hours until 1:00 AM on Friday and Saturday.