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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(1004 reviews)

Business Details

1705 W Gray, Houston, TX
77019, United States
(713) 523-1180

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Houston is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1705 W Gray, Houston, TX
77019, United States

Hours

Reviews

3.9
1,004 reviews
5 stars
500
4 stars
203
3 stars
97
2 stars
63
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and rude staff interactions, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed specific menu items, there were consistent complaints about food quality, portion sizes, and incorrect orders.

Cleanliness

The dining area was frequently noted as dirty, with unclean tables and a lack of attention to cleanliness.

Positive Staff Interactions

Despite the negative feedback, several reviews highlighted friendly and helpful staff members who provided good service.

Management Concerns

Many reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints effectively.
  • AB
    Amjad Bahmad
    Feb 16, 2026
    1.0
    I’m extremely disappointed with Panera Bread. I used to be a regular customer, but this was the last time for me. Every time I order the Chicken Avocado sandwich, it gets smaller. Yesterday I paid $12.89 and the sandwich was literally half the size it used to be. The inside was almost empty, and the piece of chicken was very small compared to how they used to make it. Before, they actually put a proper amount of chicken in a chicken sandwich. Now it’s just a tiny piece. I’m uploading two pictures showing how small it is and how empty it looks inside. This is not about advertising. I’m comparing it to what they used to serve. With prices like this, charging nearly $13 for something this small is unacceptable. I left still hungry. I won’t be coming back again.
  • AA
    Abhi
    Feb 4, 2026
    1.0
    Took 45 mins to get a chicken noodle soup. Insane.
  • BB
    Blah Blah
    Jan 27, 2026
    1.0
    Do not order catering to be delivered from here. I placed a $400 order to be delivered between 915a-930a and it was delivered before 9am almost 30 minutes earlier. When I asked why it came earlier I was told they have no control over what time it’s actually delivered so the time slots mean absolutely nothing. Plus everything was tipped over and all messed up in the boxes. So much money spent for absolute trash
  • PS
    Perry Smith
    Jan 8, 2026
    1.0
    SLOWEST Panera Bread in the entire city of Houston. If you order food online, your food will absolutely NEVER be ready when they say it will be. I’ve shown up here 10 times for delivery orders in the last month, the staff has zero sense of urgency, no management asking anyone to move faster and they have one lady making orders one at a time from a printer that has 100 tickets falling to the ground. If you are planning to order food online, DO NOT ORDER from this Panera Bread location or you will wait a very long time for your food.
  • TL
    Tracie Lewis
    Jan 2, 2026
    3.0
    Visited this location on 12/30/2025. The food was decent but the portion (half a sandwich) was not. It seemed more of an half of a half. The resturant's dining area was horrible! there was literally ONE table that was "clean" that appeared to seat a party of people, but it was my only choice for sitting due to all the other tables being dirty. It is understandable for a code to be on the restroom door, but paying customers should have the access to using the restrooms. I literally had to wait for a team member to enter the code so that I could enter. In addition, there was a team member sitting with what appeared to be a family member, or spouse, playing uno cards at a table. Understandably, she may have been on break, but the sight of a team member sitting around, playing cards, while the dining area is a mess was unprofessional.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations at this location.

What meals are served at Panera Bread in Houston?

Panera Bread serves breakfast, lunch, brunch, and dinner.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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