CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You donβt have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Houston is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed reviews on customer service; some praised staff for being friendly and accommodating, while others reported rude behavior and order mistakes.
Food Quality
Food quality is inconsistent; some customers enjoyed the freshness and taste, while others complained about small portions and bland flavors.
Cleanliness
The restaurant is generally reported as clean, but some reviews noted issues with cleanliness in the drive-thru and overall atmosphere.
Order Accuracy
Frequent complaints about incorrect orders and long wait times, particularly in the drive-thru.
CN
Christopher Nelson
Dec 28, 2025
5.0
Great food friendly people just took a while because my sandwich jamed their toaster lol
JB
Jordan Brahm
Dec 3, 2025
5.0
I ordered lunch for my office and had issues with a third party delivery driver, (long story) I was so frustrated and upset. I called Panera, and Chelsea was able to provide amazing customer service, not only did she understand my frustrations, she apologized for the issue (even though she/panera weren't the problem), and was just genuine in her interaction with me. I really appreciated her and even the GM hopped on the phone, he let me know it would get taken care of. Very very good customer service here
SS
Spelleye
Dec 2, 2025
5.0
My visit was refreshing and peaceful. Customer service, I've received has been top Notch. Thank\nYou for offering us the space and the time without discrimination, That we are running from. I could pick a lot of things to start lowering Stars.I could nitpick all the way down, but you know what?Being a good neighbor and not being perfect is exactly what people need to be inspired by. Thank you. Never mind. No matter how kind you approach people when they have service dogs and even in the community, I don't care we need to be protected, and they not be able to harass us and tell us what to do with our animals just because they don't like it, I hate this world.I hate this world.I can't find a kind thing to say about being harassed about my service dogs
EC
Erin-Beth Carter
Nov 6, 2025
5.0
We stopped in on a trip through Houston. Parking lot was very clean to walk our dog. Every single employee was smiling, friendly and helpful. They even gave us a free cookie! Food was so fresh, cooked to our customizations and delicious!
TR
Tanisha Rawls
Nov 1, 2025
5.0
ππππππππππ₯π₯π₯π₯π₯π₯π₯ Love GM Toby!!!!