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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You donβt have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Houston is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported rude staff and poor service, particularly in the drive-thru, with several mentioning long wait times and incorrect orders.
Food Quality
Feedback on food quality was mixed; while some enjoyed the food, others complained about small portions, cold items, and unsatisfactory taste.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty windows and unkempt dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their exceptional service and highlighted positive experiences with food and atmosphere.
Order Accuracy
Numerous customers expressed frustration with order accuracy, noting that their orders were frequently incorrect or incomplete.
EC
Erin-Beth Carter
Nov 6, 2025
5.0
We stopped in on a trip through Houston. Parking lot was very clean to walk our dog. Every single employee was smiling, friendly and helpful. They even gave us a free cookie! Food was so fresh, cooked to our customizations and delicious!
TR
Tanisha Rawls
Nov 1, 2025
5.0
ππππππππππ₯π₯π₯π₯π₯π₯π₯ Love GM Toby!!!!
TR
Tony R
Oct 27, 2025
1.0
Staff is super rude and messed up the order. Rudy is a super RUDE manager. Not worth going to
AO
Angelo O
Oct 15, 2025
5.0
One of the best places to chill and enjoy their food. Bring back the other stores. We're still waiting!
DL
Dalonzo Long
Oct 2, 2025
3.0
The heavy set African American women at the inside pickup window at 3:55pm today displayed terrible customer service skills. No βhiβ no βthank youβ. Terrible attitude!