McDonald's

3.3
1162 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
122 E Richey Rd, Houston, TX
77090, United States

Hours

Reviews

3.3
1,162 reviews
5 stars
450
4 stars
176
3 stars
106
2 stars
76
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Wait Times

Customers frequently reported excessively long wait times, both in the drive-thru and for curbside orders, often exceeding 20-30 minutes.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned that food was often cold, stale, or not prepared correctly, contributing to a negative dining experience.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and floors, which detracted from their overall experience.
  • JS
    Justin Holbrook Stiehl
    4 days ago
    2.0
    I known that the bar is extremely low for McDonald's, so that's why the 2 starts. I ordered breakfast at 10:45 and was told "we don't have breakfast, it's lunch". I asked about "all day breakfast" which has been an offering at other locations, and I was told "that's a breakfast item, it's lunch". Great, no help there. The lady who took my card said absolutely nothing. No greeting whatsoever, just begrudgingly stuck the card reader out the window and didn't give me the time of day. Then to the second window, where I was asked to move to a curbside spot for my double cheeseburger and small fry. Strange, it's lunch and these are common lunch items. No worries. I waited only three minutes, where a carhop came out and handed me my order, I said thank you and they ignored me and walked away. The fries were obviously hot-held way past their time. I wanted to fill out the survey online, but there was no receipt. The whole experience is always just like that, or slightly better every time I go to this location. Really speaks volumes about their management and work ethic.
  • DF
    Dallin Farris
    Nov 7, 2025
    1.0
    Took like half an hour for my food and must have run out of salt and sauces. Very disappointing
  • XP
    Xeno Phones
    Nov 6, 2025
    1.0
    Kiosks are trash and do not work. Finally found one that worked and Placed an order no receipt. Now two people trying to print out one receipt. No menu boards no customer greeting.
  • JD
    Jay D
    Oct 28, 2025
    3.0
    It’s a McDonald’s!! nothing more, nothing less. The lines are always long, but they move quickly, which I appreciate about this location. So far, the food has been fresher than most McDonald’s I’ve been to. The only thing that never changes across locations: they never include napkins. It’s weird, but consistent.
  • MI
    Mohammad Islam
    Oct 27, 2025
    1.0
    I hate to give a bad review but to say this place deserves one is an understatement. Their system shuts down at 4am, but good luck even getting your food before 3am. I placed my order at 2:30am, arrived at 2:40am, and they said they couldn’t make the order because they were closed and that because there were only 2 workers there. My order was a mcchicken and a 6 piece chicken nugget Lol. I was the only one getting food there so they were essentially busy standing around doing nothing so you can’t say they were very busy that’s why they couldn’t make my small order. Lunacy, I don’t plan to come to this McDonald’s anymore. 0 food in my belly, 0 stars.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Richey Rd in Houston?

This McDonald's location is open 24 hours a day, 7 days a week.

Is there a drive-thru available at this McDonald's?

Yes, the McDonald's at 122 E Richey Rd offers a drive-thru that operates 24/7.