Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
557 reviews
5 stars
250
4 stars
95
3 stars
55
2 stars
32
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Cleanliness
Several customers noted that the restaurant was dirty, impacting their overall experience.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly service while others reported rudeness and lack of attentiveness.
Food Quality
There were complaints about cold and poorly prepared food, although some customers did mention enjoying their meals when freshly made.
- VAVerda AllisonNov 14, 20255.0In drive thru the associate did not speak nor did the associate who just handed my food to me. I know they are busy and trying to get their line down but McDonald's was my first job which supported me thru school and customer service was our main focus. You should smile and say hello to your customers.
- TTTheronNov 8, 20251.0I live less than half a mile from this McDonald’s and have been visiting this location for about five years. Over time, I’ve experienced ongoing issues with my orders, especially when using the mobile app. On multiple occasions: • My order is not ready when I arrive, even though the app says it is. • Sometimes the order doesn’t show up in their system at all. • Staff will take my receipt to verify, but I still end up receiving the wrong items. • Often, the fries or other food items are cold by the time I get them. It’s disappointing because I come here consistently and want to support this location. Unfortunately, almost every visit comes with some kind of issue—either with accuracy, service, or food quality. I hope management can address these concerns, especially for loyal customers who come here frequently.
- DDDy'v-l De'LeonNov 8, 20252.0Decent location. Service is hit or miss. I just ordered a big breakfast with bacon instead of sausage. They gave me one piece of bacon and told me that was what it comes with. The manager said the same. I've been getting 2 pieces of bacon with this for decades. The Mcdonald's website confirms this. Might seem petty, but I don't like feeling cheated even over the smallest things. I'll go back to ordering breakfast at a different location.
- HPHB PriceNov 8, 20251.0When ordering food spend about $20 my burgers were cold and service just was terrible they left out things l order I don't know why it was but but management just wasn't there to I see you and few customers were unhappy with their order too 😐
- JCJim CrosswellNov 7, 20251.0The kiosk ordering machine ink for receipts is out for both kiosks, only posting here to make the store aware. Will update back to 5 stars once the ink issue is solved 🤣
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 4121 South Sam Houston East Parkway?
McDonald's is open daily from 5:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
When is the drive-thru service available at this McDonald's location?
The drive-thru operates from 5:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Can I order McDonald's delivery online from this location?
Yes, you can order delivery online through their website at https://mcdonalds.order.online/business/-5579.
What payment methods does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a mobile app for ordering and rewards?
Yes, you can use the McDonald's App available on both iOS and Android for ordering and MyMcDonald's Rewards.
What services are offered at McDonald's on South Sam Houston East Parkway?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I find McDonald's if I am at nearby Shipley Do-Nuts?
McDonald's is conveniently located near Shipley Do-Nuts, so after grabbing donuts you can easily visit McDonald's for additional meal options.
Are there gas stations near McDonald's for a quick fuel stop?
Yes, Swift and Shell gas stations are nearby for customers who want to refuel before or after visiting McDonald's.
Where can I stay close to McDonald's on South Sam Houston East Parkway?
The Best Western Plus Pearland/Houston Medical Center Hotel is nearby for convenient lodging near McDonald's.
Can I explore other dining options near McDonald's?
Nearby restaurants include Nina’s Delicias Mexicanas, Subway, Panda Express, Church’s Texas Chicken, and Little Caesars Pizza for diverse meal choices.