McDonald's

3.6
2010 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7302 Hwy 6 N, Houston, TX
77095, United States

Hours

Reviews

3.6
2,010 reviews
5 stars
829
4 stars
377
3 stars
304
2 stars
130
1 star
370

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, often exceeding 20 minutes, with some experiencing delays of up to 30 minutes.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about poor communication and attitude.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale or improperly prepared items.

Cleanliness

Multiple reviews noted that the restaurant was often dirty, with unclean tables and restrooms, impacting the overall dining experience.

Mixed Experiences

While some customers praised the food and service, many others reported negative experiences, indicating inconsistency in performance.
  • SA
    S Au
    Nov 14, 2025
    1.0
    Manager Erika just lied about refunding my money from mobile order.
  • HM
    Heather McKinley
    Nov 12, 2025
    2.0
    I asked for ranch sauce and was given BBQ. Also my cup was not filled up all the way.
  • IA
    ivy alvarez
    Nov 10, 2025
    1.0
    ordered on the app, got handed the food curbside, all is great till there is only fries in my bag, they do this often! but gave me extra bbq sauces!
  • MT
    Mimi T
    Nov 10, 2025
    1.0
    I’m extremely disappointed in the service we received today. We arrived at the McDonald’s drive-thru with three separate people in the car, placing three separate orders—each using our own Monopoly app rewards. The employee taking our order, Rosa, immediately became rude and told us we could not place more than two orders because of a supposed “policy” that limits orders to two per vehicle. We explained we were three different paying customers in the vehicle, all heading to work, and we did not have time to drive around three times, especially with how busy the line was. Rosa began raising her voice and yelling through the intercom at my brother, which was completely unprofessional and unnecessary. When we reached the window, she continued yelling and being disrespectful. She repeated the same claim about a “policy”, but there is no sign posted at the drive-thru, and nothing in the McDonald’s app stating such a rule exists. If this is an actual policy, customers should be informed—because right now it feels like staff simply don’t want to take orders. We were not being difficult. We were three customers trying to order food that McDonald’s actively promotes through the Monopoly app. It is frustrating to feel punished for trying to use a service the company offers. The lack of professionalism, respect, and basic customer service was unacceptable. Yelling at customers should never happen—especially when we never raised our voices. Rosa needs to be retrained on how to speak to and treat customers. McDonald’s should stand by the quality of service it claims to provide, because what we experienced today fell far below that standard.
  • ML
    M L
    Nov 2, 2025
    1.0
    Para una orden en El Drive T me llevo mas de 10 minutos y todavia me dieron la orden mal. cuando siempre Mc Donald's se ha sido priority el tiempo en cada orden ?????

Frequently Asked Questions About McDonald's

What are the McDonald's drive-thru hours at 7302 Hwy 6 N, Houston?

The drive-thru at this McDonald's location operates 24 hours a day, 7 days a week.

During what hours is delivery available at this McDonald's location?

Delivery is available Monday through Thursday from 5:00 AM to 10:30 PM, Friday and Saturday from 5:00 AM to 11:30 PM, and Sunday from 6:00 AM to 10:30 PM.