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McDonald's

3.8
(1425 reviews)

Business Details

6509 Washington, Houston, TX
77007, United States
(713) 880-3930
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6509 Washington, Houston, TX
77007, United States

Hours

Reviews

3.8
1,425 reviews
5 stars
665
4 stars
279
3 stars
216
2 stars
70
1 star
195

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, despite multiple confirmations.

Customer Service

While some reviews praised friendly staff, others highlighted rude behavior and poor service experiences.

Cleanliness

The restaurant is often noted for its cleanliness, with several customers appreciating the well-maintained environment.

Speed of Service

Service speed is inconsistent, with some customers experiencing long wait times, especially during busy hours.
  • KD
    Keri Dickerson
    5 days ago
    1.0
    Every time I get horrible customer service and unfortunately I come a lot bc I live nearby. Yall don’t listen the food always taste old I genuinely be ok goin for the coffee but yall seriously are a busy location so be nicer to people when they come in I said a medium . When she gave it to me I said this is a small , she said it’s okay? No ugly it’s not.
  • GG
    Gabriella Serrano Garcia
    Dec 18, 2025
    3.0
    They never get it right But I have them 3 stars because customer service is on point
  • DR
    Damaris Reyes
    Dec 13, 2025
    3.0
    Mal servicio no ponen atención para agarrar las órdenes eh ido más de dos veces y siempre me dan mal mi pedido
  • KG
    Kirah Davis (Fmoig: glorygirlkirah)
    Dec 4, 2025
    1.0
    The service is horrible nobody speaks English here then get mad when you tell them what you want !!
  • BR
    BBS RadioTV
    Nov 21, 2025
    1.0
    I asked for a big mac without pickles... I asked many times, then they wanted to verify my order before I left the window to park. They indicated they knew what I wanted. I spelled it out a few times, due to the order taker not getting the order right on the menu listing. Even when they handed me the items, the man indicated to me, they got the order right. I repeated what I wanted to 3 different people, but when I got home, they gave me a big mac with only cheese. I've been eating at McDonald for 50 plus years, and never have a witnessed such incompetency taking an order. I MEAN NEVER! And I made sure to spell out what i wanted numerous times to each party, and yet, they got it wrong. It beggars the imagination.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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