McDonald's

3.8
1413 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6509 Washington, Houston, TX
77007, United States

Hours

Reviews

3.8
1,413 reviews
5 stars
659
4 stars
279
3 stars
213
2 stars
70
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and efficient staff, while others report rude behavior and slow service.

Food Consistency

Food quality is inconsistent; while many customers enjoy fresh and hot meals, others report receiving incorrect or cold orders.

Cleanliness

The restaurant is generally noted for its cleanliness, with several customers highlighting well-maintained dining areas and restrooms.

Drive-Thru Experience

The drive-thru service is often described as fast, but some customers have experienced issues with order accuracy and staff attitude.

Customer Complaints

There are recurring complaints about order mistakes, slow service, and issues with the app, indicating a need for improved training and management.
  • AJ
    Arturo Ruiz JR
    1 day ago
    5.0
    Extremely nice. I was greeted and serviced politely.
  • BR
    BBS RadioTV
    3 days ago
    1.0
    I asked for a big mac without pickles... I asked many times, then they wanted to verify my order before I left the window to park. They indicated they knew what I wanted. I spelled it out a few times, due to the order taker not getting the order right on the menu listing. Even when they handed me the items, the man indicated to me, they got the order right. I repeated what I wanted to 3 different people, but when I got home, they gave me a big mac with only cheese. I've been eating at McDonald for 50 plus years, and never have a witnessed such incompetency taking an order. I MEAN NEVER! And I made sure to spell out what i wanted numerous times to each party, and yet, they got it wrong. It beggars the imagination.
  • U0
    Us 07
    Nov 1, 2025
    1.0
    On nov-02-25 The guy taking the order from the drive thru HE speck 000000 English I asked him 4 times to confirm my order and he still put it in wrong
  • RM
    Robert “Gasmanic” Marquez
    Oct 27, 2025
    5.0
    This is always a good too go restaurant even though it’s in a tight spot they really push you through the drive-through
  • SE
    Stephen Elkins
    Oct 26, 2025
    5.0
    Great McDonald's. One of the best in Houston. Can be crowded on the weekends.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 6509 Washington in Houston, TX?

McDonald's at 6509 Washington is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service, and what are the hours?

Yes, this McDonald's offers a drive-thru service that operates 24/7 every day.