McDonald's

3.7
2920 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5512 Bellaire Boulevard, Houston, TX
77081, United States

Hours

Reviews

3.7
2,920 reviews
5 stars
1,334
4 stars
535
3 stars
405
2 stars
174
1 star
472

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, indicating a consistent issue with order accuracy.

Cleanliness

While some reviews mention clean dining areas, others report unsanitary conditions, including flies and ants.

Speed of Service

Service speed is inconsistent; some customers appreciate quick service, while others experience long wait times.

Food Quality

Food quality is generally viewed positively, with hot and fresh items, but there are complaints about specific items being poorly prepared.
  • BR
    Bri Rios
    3 days ago
    1.0
    Who ever zavala is that they have at the pick up window doesnt need to be there she is very rude rolls her eyes when you ask her for something argues that the sauce is in the bag but there is no sauce why is she working around people with that kind of attitude
  • DK
    DarK- KING
    6 days ago
    1.0
    I spent eating in this place before leaving for work, the truth is I didn't like the treatment of the employees who were in the place they gave me a terrible service I ordered online to eat at the restaurant. The cashier reluctantly gave me the food, she gave me my coffee black, she didn't offer me sugar or milk, when I realized that it was pure, I came back and asked her for sugar and milk that she reluctantly gave it to me. I left it like that and sat down to eat quietly, when I had already finished and I was leaving the restaurant I approached the counter to order more coffee, I felt so bad and uncomfortable to be standing and that none of the 2 cashiers who had asked me if I needed something I paid for everything I did not ask for it for free to be treated like that, a gentleman who was there when he saw that no one attended me offered himself and asked me if I needed something and I said yes please give me more coffee and they gave it to me they just They looked like they were angry, the truth is I don't think I'll go back to this place in the morning they have employees, who are there as if they had been forced to work they don't give a good customer service the truth I'm disappointed that they are like that but well.
  • BM
    Baby Mendoza
    Nov 7, 2025
    5.0
    The worst customer service they don't even answer the phone I went to buy happy meals of 6 pieces and they didn't give me the complete order each box had only 3 pieces and missing Big Mac and I call them to complain worst service
  • GL
    gloria ledezma
    Nov 7, 2025
    2.0
    They always forget part of your order and never give the condiments necessary for your order. They rush you through the drive thru without checking you have everything. It’s happened to many times.
  • LT
    Leah Thompson
    Nov 6, 2025
    2.0
    This is the 3rd time ive been to this location and a worker is rude to me. I guess it’s because I’m black. Please do better. The women at the window needs some customer service training. I completely understand that you look out for your own kind but this isn’t the environment for that behavior. I seen her speak to the women ahead of me with respect then throw my receipt in my vehicle and say have a nice day. 2 days in a row. All while I have a camera running on my vehicle.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5512 Bellaire Boulevard?

McDonald's at 5512 Bellaire Boulevard is open 24 hours a day, 7 days a week, including holidays.

Is McDonald's at Bellaire Boulevard open for delivery all day?

Yes, delivery is available 24/7 at this location.