McDonald's

3.7
2947 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5512 Bellaire Boulevard, Houston, TX
77081, United States

Hours

Reviews

3.7
2,947 reviews
5 stars
1,349
4 stars
536
3 stars
407
2 stars
177
1 star
478

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and lacking basic customer service skills.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect modifications to their orders.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, including flies and a messy dining area.

Speed of Service

Service speed was inconsistent, with some customers experiencing quick service while others faced long wait times, especially for mobile orders.

Food Quality

Food quality received mixed reviews, with some praising freshness and taste, while others complained about stale items and incorrect preparation.
  • EM
    Edgar Maldonado
    6 days ago
    1.0
    Hay un trabajador que esta los sábados en la mañana ya me a tomado la orden dos veces que he pasado a comprar desayuno y siempre esta de mal humor no me toma la orden bien siempre me sale faltando algo en la orden si el no le gusta ese trabajo se debería buscar uno que si sea de su agrado porque yo no puedo llegar a mi trabajo y desquitar mi coraje con los clientes que gracias a los clientes tienen su salario
  • HZ
    Hadir Zamora
    Jan 4, 2026
    1.0
    People there are very rude. Sunday morning workers. Asked for 2 meals of number 2, proceeded to give me one. Charged me 2 coffees when I asked for 1. After correcting the order she said it was too late and had to put an order at the window. Ignored me at the window after interrupting me. Next window lady fixed the order but was still rude with an attitude. Also asked for 3 creams and sugar and gave me straight black coffee. Have all of them removed. Let there be lessons learned. If you cant work at a simple McDonald's right, you shouldn't work anywhere. Get better workers and you will get more customers. Dont come here.
  • ML
    Mrs.Latrice Life
    Dec 18, 2025
    1.0
    The whole establishment is trash, check your drinks & food before consuming it. I had someone get extremely upset & made a huge fuss over something small, I told her plastic was in my Carmel Frappe, I actually whispered it so other customers don't get alarmed, I feel she did it on purpose & felt caught bc there's no way she should've reacted soo unprofessional. The whole drive thru & frappe makers are to be WATCHED ! I WAS NOT THE ONLY PERSON TO COMPLAIN ABT THEIR ORDER, 3 people to be exact all came back with an complaint literally whole bag of food.
  • VV
    Vinny
    Dec 14, 2025
    3.0
    The food and service at this McDonald’s were fine, and using the drive-through to pick up a mobile order was an easy experience. However, there was a homeless individual approaching and knocking on my car and others around the restaurant, including near the pickup window, and staff did not address the situation. Due to safety concerns, I will not be returning.
  • TS
    TRICIA SalaZar
    Dec 11, 2025
    2.0
    Placed an order thru the mobile app, came to the windows and I was asked is thia a mobile order I said yes they asked me 3 times for the code because the girl at the 1st windows couldn't understand my code and had to repeat it , even in Spanish. So I drove up to the windows and the girl says that app shows a pickup at the windows, I told her No on my app said drive thru, she told me go to the next windows very rude ! Again I couldn't even understand her and she could hardly speak English, i drove to the next window and forget it the girl was worse then the first. She was rude said next time I need to get off and get the order, I even showed her in the mobile app it was drive thru, I couldn't even understand her, her English was really bad. Not only was she rude, her customer service was terrible. They should never put people who hardly speak English at the window, And they need to be taught customer service skills.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5512 Bellaire Boulevard?

McDonald's at 5512 Bellaire Boulevard is open 24 hours a day, 7 days a week, including holidays.

Is McDonald's at Bellaire Boulevard open for delivery all day?

Yes, delivery is available 24/7 at this location.