Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,722 reviews
5 stars
756
4 stars
350
3 stars
256
2 stars
103
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and mistakes with orders, leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including items being served raw, cold, or not as ordered.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty restrooms and a general lack of maintenance.
Efficiency
Customers frequently complained about slow service, long wait times, and issues with the ordering system.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences.
- MCMatt ChristieNov 9, 20251.0The Hispanic lady ignored me at the window for over 15 minutes this morning.
- RDRamos DeeOct 31, 20251.0Signs say they do play monopoly Workers say NO! Are they keeping the games????
- EAEzequiel AlvaradoOct 30, 20251.0Won’t be coming back. Service and food was always usually OK but last night I was given a raw double quarter pounder that I ended up eating half of before finally noticing something was off. I ordered ahead of time and you managed to serve raw food.
- PSPedro SalasOct 23, 20251.0The attendance girl didn't give me the order when it was ready, so I have wait for her while the meal.8s getting cold.
- ALAnjanae LaFondOct 22, 20255.0Candace in the front counter and bagging has excellent customer service 👌🏽 she was efficient and attentive to each customer that came into the dining area, thanks !!
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 9601 1/2 Westheimer Rd?
McDonald's is open for regular dining from 5:00 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to midnight on Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 11:30 PM.
What services does this McDonald's offer for customer convenience?
This location offers drive-thru service, curbside pickup, delivery including same-day and no-contact options, as well as mobile ordering and WiFi.
Where is this McDonald's located?
It is located at 9601 1/2 Westheimer Rd, Houston, TX 77063, United States.
How can I order food from this McDonald's online?
You can order online via their website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there nearby fitness centers where I can work out before or after visiting McDonald's?
Yes, Pro Physique Fitness and LA Fitness gyms are located nearby, offering opportunities to stay active before or after your meal.
What other dining options are nearby this McDonald's location?
Nearby dining options include Taco Bell, Marco's Pizza, ZENSHI Handcrafted Sushi, Lankan-Mex food truck, Cuban VIP Cuisine, Star Pizzeria, Krispy Krunchy Chicken, and Big Chicken.
Is there a pharmacy or convenience store near McDonald's for quick stops?
Yes, Walgreens pharmacy and convenience store is nearby, making it convenient to pick up essentials before or after your meal.